Vickus Van Den Berg Email & Phone Number

Christchurch, Canterbury, New Zealand

Implementation, Management and support of business systems• Translate business requirements into technical requirements and technical solutions within business applications• Supporting implementation of new technologies, providing technical guidance and expertise in system configuration, definition and management of roles and permissions• Undertaking functional configuration of solutions for new technology implementation and on an ongoing basis for assigned applications management processes• Providing the required level of support for assigned applications; troubleshooting and applying fixes in accordance with Technology service delivery processesSystem Maintenance and Configuration• Perform preventative maintenance, including the installation of system updates, upgrades, patches, and hot fixes, by considering release notes.• Undertake tuning and scaling of systems for both performance and security.• Contribute to projects as required for the configuration of solutions, and to onboard newapplications and systems.Documentation, testing and training• Create and maintain accurate documentation including maintaining technical systemprocesses• Support with testing and delivery of training where required for business applicationsContinuous Improvement and Quality Assurance• Proactively identify opportunities to enhance capabilities, uncover issues, and delivergreater value to customers.• Create workflow charts and diagrams to study system capabilities and identify areas for improvement.• Support the design, documentation, and maintenance of system processes where appropriate.• Ensuring assigned applications continue to meet business requirements and deliver value, by engaging with vendors to influence development roadmapsCommunication• Communicate insights, ideas, findings, and plans clearly to cross-functional team members through meetings and presentations.• Bridge the gap between business needs and technical solutions

Christchurch, Canterbury, New Zealand

Be the technical expert for a portfolio of business applications, ensuring optimalperformance, operation, and security.Primarily owning a portfolio of applications used within Ryman, including any communications pertaining to them to a range of key stakeholdersPerforming preventative maintenance including the installation upgrades, patches, hot fixes by considering release notes Undertaking tuning and scaling of systems for both performance and security Managing user access roles, profiles, and groups Assisting with the design, development, testing, and delivery of training with regards to your portfolio of applicationsGiving input into the roadmaps and building relationships with internal teams and external vendors Creating and maintaining accurate documentation (including as-built) for business applications Troubleshooting application and software issues within your portfolio of systems including integrations Contributing to projects with both configuration of solutions and onboarding new applications and systems Providing Support Analysts an escalation point (level 2 and 3 support) and facilitating knowledge articles in alignment with Service Management to enable 'Shift-left'Enabling senior team members by picking up specified configuration work and tasksProviding guidance/advice to other team members and is known for providing one on one support when asked for help.

Rotorua, Bay Of Plenty, New Zealand

Provide effective, reliable applications support, advice and recommendations in a manner easily interpreted by stakeholdersEffectively troubleshoot issues and perform a variety of high-level ICT tasksParticipate and assist with regular application upgrades and testingParticipate in projects as a contributor and tester.Implement changes as per the change and release management framework.Develop and maintain knowledge of a suite of platforms and technologies.General administrative tasks such as setting up user accounts, user profiles & maintenance, batch jobs, queues and system checks, distributed processor management.Build knowledge and maintain workflow management, system document creation and maintenance and other key functions such as selection types and codes.Service desk call management.Technology One

Auckland, New Zealand

SAP IS-H end user functionalityPatient Management/AccountingSAP IS-H implementationsBusiness process analysis, process re-engineering and implementation of changes in a SAP IS-H environment

Johannesburg Area, South Africa

SAP IS-H end user functionalityPatient Management/AccountingSAP IS-H implementationsBusiness process analysis, process re-engineering and implementation of changes in a SAP IS-H environment

Johannesburg Area, South Africa

3rd line support role – desktop, server, printers, application, software and hardware. Administrating users on several applications.3rd line support role – MASS. Administrating, support, setup, implementation, testing and break testing. Supported the user with business processes on and related to MASS. Training, installing and after go – live support. Assisted in maintaining the medical aid, doctors and practice information on the system.

Johannesburg Area, South Africa

2nd line support role – desktop, server, printers, application, software and hardware. Administrating users on several applications.3rd line support role – MASS. Administrating, support, setup, implementation, testing and break testing. Supported the user with business processes on and related to MASS. Part of the implementation and rollout team of MASS at Primecure. Training, installing and post go – live support. Assisted in maintaining the medical aid, doctors and practice information on the system. Assisted in establishing of the technical procedure related to IT monthend routines.

Johannesburg Area, South Africa

All administrative duties regarding debtors controlling. Receive mail and complete register, general querries relating medical aid payments, filing , posting receipts on the system (MASS). Ran daily and monthly reports to balance. Receive and check reception takings and banking of the moneys. Confirm accuracy of receipts posted on the system. Updating patient data. General office duties. Monthend procedure.