Vicky Bell Email & Phone Number

Morley, Gb

Manchester, England, United Kingdom

Elland, West Yorkshire, United Kingdom

Managing a team of 5, including the team leader. Responsible for new meter installations, data monitoring, legislative work, energy reduction measures and on-site generation for the 2K+ clients.• Liaising with the team leader to drive the revenue targets monthly. At the same time providing support to sales colleagues.• Ensuring projects are delivered on time and maintaining data integrity.Key Achievements• Responsible for the departments’ P&L. Additionally, identify areas for growth throughout the year and implement projects to ensure yearly targets are achieved.• Over a few years, I successfully built and maintained relationships with suppliers and partners to offer energy reduction measures and on-site generation. • Currently managing a team of 5 for the rolling out of bespoke reporting on CO2 and net-zero plans.• Responsible for 2 sales targets, the utility services aspect of the business and the brokerage; both targets are achieved on a quarterly and annually basis, respectively.• Developed and rolled out the SECR legislation within the business. Sold this to an existing client base. Maximised commissions where possible and signed clients into long-term contracts. 100% retention since the legislation was brought in April 2019.• Renewal business from another legislation ESOS. Targeted clients from the previous phase in 2019. Achieving a conversation rate of 85%, although 100% is within range for 2022.• Achieved utility sales of £73K (Current), £120K, and £100K, v £100K, £150K and £150K, for 2022, 2021 and 2020, respectively.• Maintain a portfolio of 12 clients for the brokerage department, achieving sales of £857K, 8 clients, and £632K, 7 clients, 2021 and 2020, respectively.• Successfully implemented changes within the team to maximise commissions. Cross-training between the team to cater for demand and deliver projects on time.

Halifax, United Kingdom

Responsible for managing over 150 clients, from small and medium enterprises to large industrial consumers. Ensure all queries are dealt with promptly, keeping clients informed of progress at different stages.• Monitored markets and was able to advise clients accordingly on fixed and flexible contracts.• Recognising and seeking opportunities to up or cross-sell the business's additional products and services.• Effectively managed the CRM database with all customer contacts and meeting notes.• Consulted with customers about end-use natural gas applications and conducted technical and economic analyses.Key Achievements• Fostered customer loyalty and consistent investment by building positive and productive relationships.• Achieved monthly sales and performance KPIs for improved team success.• Built rapport with new and existing customers, boosting client retention rate by 90%.• Consistently exceeded sales targets by 30% through effective sales techniques.

Elland Halifax

Supported energy consultants with industry knowledge and assisted renewals and new businesses where needed.• Mentored and train the pricing team on industry knowledge and implemented internal processes.• Provided market intel to the pricing team and the energy consultants to assist in signing contracts.• Monitored the weekly and daily company target and ensured this was achieved by liaising with consultants and the renewals manager.• Responsible for supporting the day-to-day running of the pricing team.• Ensured the pricing team provided an accurate and thorough analysis to energy consultants in a timely matter.Key Achievements• Organised special sales at specific times to drive customer engagement and move high volumes of products.• Grew annual revenue with a targeted sales and marketing strategy.• Managed a team of 5 staff, driving performance with motivational strategies to exceed sales targets.• Defined business strategies and roadmaps to drive performance across sales, promotions, and marketing departments.

Ellland, Halifax

• Monitored the markets and managed gas and electricity trades on behalf of clients.• Managed customer accounts and ensure accurate invoicing of flexible accounts.• Investigated ad-hoc customer requests, support, and analysis.• Liaised with suppliers to build and maintain relationships and further product development• Create bespoke purchasing strategies based on individual customer requirements.

Leeds

Oversaw a database of 100+ clients nationwide. Responsible for negotiating business terms with current customers and energy brokers to maintain retention and contract renewal.• Managed customer accounts and ensure accurate invoicing, administration, and adherence to terms and conditions of contracts in place.• Liaised between internal departments and external customers and contacts.• Delivered a high level of service to clients to maintain and extend the relationships for future business opportunities.Key Achievements• Managed over 100 long-term customer relationships, totalling annual revenue of £500K.• Increased sales by 15% by adapting packages and analysing client data.• Identified and developed new business opportunities, expanding existing client bases by 20%.

Leeds, United Kingdom

Assisted in prospecting for new customers and generated sales from qualified leads and enquiries. Administered allocation and reservation of monthly gas volumes and purchases per company portfolio risk procedures. Additionally, liaised with energy brokers, internal departments, external customers, and contacts. Deputised for Account Manager in all aspects of the role as required