Vicky Burrows Email & Phone Number

Bournemouth, England, Gb

Receiving calls and emails from customers with support issues on accounts/distribution/credit control packageLogging, updating or closing calls on support systemCalling customers and logging onto customers systems, going through issues, training or resolving problem while on system.Remotely logging onto customers sites, checking through package tables to find fault and correct using ISQL scripts Updating calls and sending to manager or resource manager for… Show more Receiving calls and emails from customers with support issues on accounts/distribution/credit control packageLogging, updating or closing calls on support systemCalling customers and logging onto customers systems, going through issues, training or resolving problem while on system.Remotely logging onto customers sites, checking through package tables to find fault and correct using ISQL scripts Updating calls and sending to manager or resource manager for developer or further assistance if issue requires Sending list of outstanding logs to customersGoing on customer sites and installing clients on PC’s and servers plus any training on package for customers Sending issues to package resellers to get fixesChasing calls with customers, project managers or developers until resolvedWriting SQL views used on package for explorer viewsAltering crystal reports for customer changes Altering accounts package reports when required Show less

Assisting customers when using web page systemlogging calls and updating customer support calls updating customer with state of issue

Started at company as developer on Tetra accounts system then moved into supportSupervisor on support and then asked to help in consultancy on SQL server based product called Epicor Moved into consultancy role on new Epicor products Travelling to customer sites all over the countryTraining customers and installing packageTraining new support staffTraining new consultancy staffTraining new development staff on report writerWriting SQL scripts for explorer… Show more Started at company as developer on Tetra accounts system then moved into supportSupervisor on support and then asked to help in consultancy on SQL server based product called Epicor Moved into consultancy role on new Epicor products Travelling to customer sites all over the countryTraining customers and installing packageTraining new support staffTraining new consultancy staffTraining new development staff on report writerWriting SQL scripts for explorer viewsWriting quotes for bespoke work on Epicor accounts systemWriting training manuals for Epicor EBO system Altering crystal reportsAltering accounts package reportsAltering forms using old version of visual basic Worked on Informix Unix programs for Tetra product Writing code in Cbase, crystal report writer, Epicor custom work bench alteration package Show less

Hnc, Computer Studies

Education record

Activities and Societies: pottery