Vicky Dhawan Email & Phone Number

Gurugram, Haryana, India

• Lead the Process Excellence initiatives, optimizing operations workflows to enhance efficiency and performance.• Design and implement comprehensive training programs, including New Joiners Training and Soft Skills Training, aimed at skill development and seamless onboarding.• Collaborate with cross-functional teams to identify process gaps and drive continuous improvement strategies.• Manage and monitor key performance metrics, ensuring data accuracy and timely updates to support business objectives.• Foster a culture of operational excellence and employee development through structured training initiatives.• Spearhead the creation of an Operations Manual, standardizing processes for consistent execution across the team.

New Delhi, Delhi, India

• Developing training materials, including presentations and manuals.• Conducting training sessions for new hires to ensure a smooth onboarding process.• Providing ongoing training and support to existing employees to enhance their skills and knowledge.• Evaluating training effectiveness through assessments and feedback mechanisms, and necessary adjustments to improve outcomes.• Collaboration with department managers to identify training needs and develop customized training programs.• Using various training methods, such as classroom training, on-the-job training, and virtual training, to accommodate different learning styles.• Maintaining training records and documentation to ensure compliance with company policies and regulatory requirements.• Serving as a subject matter expert on company processes and procedures, providing guidance and support to employees as needed.• Participating in cross-functional projects and initiatives to support company goals and objectives.

Gurugram, Haryana, India

• Initiate outbound calls to customers to inform them about their Card Protection Plan associated with their credit cards.• Educate customers about the comprehensive benefits offered by the Card Protection Plan.• Guide customers through the online registration process for their Debit Cards, Credit Cards, and Vehicles on the CPP website, ensuring a seamless experience.• Document detailed remarks and dispositions of each call accurately in Dialer & CRM systems to maintain comprehensive records.• Consistently achieve and exceed daily registration targets through effective communication and persuasion skills.• Addressed customer queries and concerns regarding the Card Protection Plan, ensuring high customer satisfaction and retention.• Implemented feedback from quality assurance evaluations to enhance call quality and adherence to company standards.• Acted as a subject matter expert within the team, providing guidance and support to colleagues as needed.

New Delhi, Delhi, India

• Engaged in direct sales activities, promoting products or services offered by Inspire Vision Leading India Pvt. Ltd.• Conducted market research to identify potential customers and generate leads.• Established and maintained relationships with clients, providing personalized assistance and addressing inquiries or concerns.• Demonstrated product knowledge and features to customers, highlighting the value proposition and benefits to meet their needs.• Utilized persuasive communication skills to negotiate terms and close sales effectively, achieving or exceeding sales targets.• Participated in training sessions and workshops to enhance sales skills, product knowledge, and industry insights.• Contributed to team meetings and discussions to share feedback, ideas, and best practices for improving sales performance and customer satisfaction.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Applications, Computer Science