Vicky Dowd Email and Phone Number

Managing and maintaining relationships with the Home and Motor insurance providers for Moneysupermarket through monitoring and improving provider performance & keeping abreast of provider/industry changes. It is essential that Moneysupermarket becomes and remains a preferred partner through establishing mutual objectives, whilst increasing acquisition share, differentiation as well as growing revenue.

Responsible for the creation and execution of new pricing campaigns and new group launches across online channels, to support the organisation's marketing strategy. Managed relationships with key stakeholders and strategic partners, including pricing and commerce production teams.

Responsible for the management of Indian call centres tasked with marketing core products through outbound telemarketing campaigns.Managed the relationship with India Vendor Managers and the two call centres - 247 and MinacsCreated data briefs on a monthly basis targeting prospect customers using internal data targeting models resulting in cost per account savings for the businessConducted weekly listening sessions with Indian specialists to ensure quality of service and to support employee recognition of best practicesPresented monthly performance reports to manage sales and cost per accountsManaged quarterly cross-sell outbound campaigns to existing customersCreated and enhanced existing calling scripts to improve sales conversion and worked with business development, legal and compliance teams to ensure alignment to corporate and team initiatives

Accountable for the relationship with external direct promotion vendors, ensuring compliance for training, product offers, pricing, marketing and promotional materials offered to customers through channel.Managed relationships across all nine MBNA vendorsSite management ranged from football clubs, music and theatre events, airports, service stations to smaller ad hoc events across the UKConducted mystery shops across sites to ensure products sold were compliant, representative and stands were presentable and third party vendor staff met contractual obligations for locationsConducted monthly performance reviews with the vendors, reporting on sales, identifying key challenges and developing strategies to target new opportunitiesImplemented, supported and managed the removal of front end incentives from a key vendor to assist with back end performance improving profitability for the channel