Vicky Harding Email & Phone Number

England, United Kingdom

National

Managing multiple national accounts, delivering world class customer experience.

Solihull

I manage my own extensive customer base, managing inbound and outbound sales calls to maximise growth and new distribution.Ensuring all customer information on file is up to date and correct.Delivering exceptional customer service by guaranteeing orders are input accurately.To effectively manage and investigate all complaints across every area of the business, engaging with key stakeholders in order to make recommendations to improve current processes and enhance customer experience.Successfully communicate with key stakeholders regarding delivery issues and liaising with individual depots for resolution, utilising effective influencing and persuasion skills for a desirable outcome.Driving my own performance to ensure all targets are exceeded including sales, quality assurance, order accuracy and complaint resolution by planning and prioritising my own work load on a day to day basis.Responsibilities alongside my current role.I have been technically trained to diagnose equipment faults over the phone and coach customers to fix and maintain their equipment and maximise first line resolution. Ensuring accurate diagnosis reduces costs and increases customer satisfaction by saving the need to send a technician.Mentoring and coaching new starters to deliver a high standard of service. I recently completed a campaign where I Visited Nisa stores throughout Birmingham to introduce new lines and merchandise Chillers to a high standard. I was targeted to deliver new lines into 30% of the stores; I exceeded this and introduced new lines into 50% of the stores I visited.

Solihull

• Proactively contacting local businesses with both cold & warm calls to increase customer base.Driving sales to achieve individual and company targets.Introducing and encouraging sales of additional services to enhance company growth.Providing a consistently high level of customer service to ensure repeat business and customer recommendations.Coaching, mentoring and training all new advisors, using a range of techniques to ensure a consistently high standard of service was delivered.

Redditch

Used excellent communication skills to build rapport with new customers to achieve individual and company sales targets. Customer feedback report management.Providing a consistently high level of customer service to ensure repeat business.

Birmingham

• Driving sales to achieve individual and company targets. Including Payment protection insurance, complying with FCA guidelines. Introducing and encouraging sales of additional products to enhance company growth.Providing a consistently high level of customer service.Handling financial transactions, completing order forms and financial documents to a high level of accuracy using a computerised and manual system.Awarded Employer of the month/year numerous times for highest sales & quality.