Vicky Jackson Email & Phone Number

Dallas, TX, US

Coppell, TX

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Onsite at Trinity Industries

Plano, TX

Interface with other teams to solve problems affecting the Stores and Infrastructure environment. Identify and involve appropriate parties to solve chronic issues.Assisted with setting up and transitioning Cisco Call Manager 8.5 to a virtual cluster. Assisted with setting up and transitioning to Unity Connection 9.1 virtual cluster. Maintain and create.

Repositioned to Network Engineering with J.C. Penney. Assisted with Design and implementation of CiscoUnity Connection cluster. Assisted with Design and implementation of Cisco Call Manager 8.5 cluster. Daily troubleshooting, support and documentation of telephony issues for over 50 VoIP Retail stores.

Contracted through Paladin Consulting then hired by J C Penney. Resolve incoming calls from Scopus ticketing systems by contacting retail store employees and assist them with hardware replacement or software fix within service level agreement time frames while maintaining a daily productivity level. Environment consists of Dell Servers, HP printers and NCR.

AAS.CIT.NS.CCNA

of Sarbanes-Oxley Project Team during initial setup, testing and preparation of documentation for Sarbanes-Oxley environment. Created and maintained Access database for On-boarding and Off-boarding of employees records. Compiled and published documentation and procedures for weekly Senior Management Production meetings by interfacing with IT groups.

Answered incoming technical support calls from Retail Stores for troubleshooting and arrangement of repair to POS software and hardware, printers, and in-store network equipment including Dell PCs, modems, hp jet direct print servers, DSL modems, and Cisco routers all linked to a national TCP/IP network. Routed calls to second level if lengthy fix..

Duties: Applied knowledge of NT user administration to assist clients with domain login issues. Ensured that all network laptop clients in compliance with network security policy regarding OS levels and virus protection. Installed OS Service packs and virus protection software on remote clients laptops through Net Meeting and SMS services when necessary..

Duties: Second level support, answered incoming calls from Frito-Lay, Pepsico, and Tropicana employees having hardware problems with computers, laptops and peripherals, evaluated problem with fix over telephone or dispatch technician to site, interfaced with other teams at Pepsico support system to ensure customer problem resolution and customer.

Duties: Contracted installation of new computer systems on NT environment, ghosted new Dell machines, pinged the network, transferred files from old computer to new one using Fast Link program, set up Microsoft Exchange and Outlook properties transferring PST and PAB files, configured internet properties, insured that new system converted all data and.

Team member worked in Store Planning Division coordinating quotes and purchase of equipment for newly opening grocery stores and replacement equipment for already opened grocery stores. Interfaced with vendors to create better pricing and delivery. Attended trade show in Chicago interfacing with national vendors to ensure a resolution for common service.

Responsibilities included coordinating lunches and classes for International employees. Procurement and assessment of daily needs of facility, employees and corporate management. Assisted in development of curriculum for training classes both for local facilities and corporate training offices with minimal supervision. Updated class schedules on company.