Lead end to end UKG/Kronos project implementations. • Work with a collaborative team analyzing client requirements and development recommendation to meet the established customer goals and success criteria. • Work with consultants in the build of the system, provide guidance and expertise to ensure that the original design is translated into a solution which meets the business goals of our clients Advise and work with customers on industry-specific features and out of the box issues resolutions.

Kronos subject matter expert utilizing the defined implementation process and industry knowledge to guide customers through the implementation and to meet the established customer goals and success criteria.• Drive requirement assessment workshops with senior members of the customer organization • Collaborate with Sales and Service Support teams on solution designs for new prospects • Designing solutions that best fit for the customer requirements, goals and expectations while limiting deviations from standard Kronos functionalities • Analyzes customer configurations; thinking out of the box to resolve issues and meet expectations• Take part in completing the product related sections of RFP • Act as a subject matter expert for the Kronos Practice at GroupeX • Assist Application Consultants with the build of the system, provide guidance and expertise to ensure that the original design is translated into a solution which meets the business goals of our clients• Advise and work with customers on industry-specific features • Provide transfer of Kronos product knowledge to Kronos customer and GroupeX Kronos team members

Kronos Subject Matter Expert, Solution Subject Matter Expert and Project Advisor to help lead Kronos projects and make strategic project decisions Coordinate, manage and maintains project initiatives or programs for AHS in order to optimize organizational outputLiaison between Corporate IT, Vendor, Alberta Health Services and Covenant Health, developing Service Level Agreements and managing issue escalationsAssist Project Managers in project goals (timelines, budget, scope), keeping the big picture in mind allowing the ability to adapt to changing priorities, adhere to and maintain project objectives and standardsProvide important cross-functional leadership — most notably between technical team, testing team, training team, and support teamsProject Advisor for all the Clinical Workforce System Team projects from upgrades to full implementations, projects include ESP, TeleStaff and Workforce Central.

Developed and rolled out training to all field teams on the company's new implementation methodology, saving time and adding value for our customers. Managed curriculum updates for major software releases, features & updates for Workforce Timekeeper, Workforce Scheduler, and strategic product workshops.Represented our team in the Cross-functional meetings about cutting-edge product development, partnered with Product Management and Customer Education to develop in-depth internal training.

Built and Facilitated Healthcare Community of Practice, communicated to field regarding new, changing and upcoming product functionality that impacted the community, leading to quicker adoption of new features for our customers.Team Lead on the collaboration of an improved implementation process and tools for Healthcare Team.Liaison and Champion for Vertical needs in all cross-functional efforts, resulting in a voice from the Client to Product Development.Mentored new and existing employee on key strategic products and implementation methodologies, resulting in quicker onboarding and process adoption.

Collaborated with international Healthcare, Manufacturing and Public Sector clients looking to improve their Kronos systems to better meet their corporate goals. Excelled in turning around clients that were struggling with current system setup, by analyzing client current systems, developing corporate business process to meet corporate goals, develop testing, training and rollout plan, resulting in better End User adoption and higher customer satisfaction.Collaborated with sales to produce proof of concepts, determining our client’s goals, identifying issues and making the solution work for them.

Designed Scheduling databases for all Canadian Provincial Healthcare organizations, Public Sector, Manufacturing, and Energy organizations. Specializing in Advanced Scheduling configuration design, implementation, consultation, project management, change management, training and overall results for a successful project implementation.Trained Workforce Advanced Scheduler and Timekeeper to both Clients and Internal employees across Canada, USA and Australia