Vicky Joubert Email & Phone Number

New Zealand

Tourism Holdings Limited Mangere

Auckland, New Zealand

Auckland Motors Mitsubishi

New Zealand

Auckland, New Zealand

New Zealand

Responsible to achieve monthly targets with 2 team leaders , 12 sales executives and 2 compliance officers.• Ensuring to maintain and average of 3.3 policies per transaction.• Prepare and submit for the directors Monthly and annual business plans.•Prepare and submit agreed revenue and profitability targets.•Prepare and submit market share targets.•Prepare , submit and monitor customer satisfaction targets.•Formulate business objectives and detailed planning to achieve and grow targets.• Work closely with 10 major lenders to maintain relationships and ensure substantial conversion ratios is maintained.• Identify potential risks and mitigation strategies to achieving the Business Plan.• Provide clear, concise, accurate and timely reports to the National Operations Manager, detailing performance against targets, objectives and budgets.• Handle all customer complaints .• Handle all Lender complaints and escalated concerns• Monitor GPS system installation process to ensure smooth installation and vehicle handovers.• Ensure actual income and expenditure is in line with budgeted income and expenditure.• Ensure the development, implementation and continual review of the effectiveness of the Branch’s systems and procedures, by monitoring implemented sales processes .• Comply with all Human Resource procedures and policies• Recruit and retain high performing department staff• Develop, agree and monitor performance of department staff in accordance with Car finance 2 U policies and procedures.• Develop the capability of staff to enable them to achieve agreed goals, providing training and development initiatives which are relevant in improving performance and efficiency• Actively participate in Marketing and Branding activities .

Pretoria Area, South Africa

• Handled all purchasing of pre-owned cars , Ute’s and motorcycles.• Handle all customer interaction with the sales process .• Assisted clients with vehicle finance and insurance products.• Managed income and expenditure to ensure it falls in line with yearly budget.• Ensure actual income and expenditure is in line with budgeted income and expenditure.• Managed the Licence and registration process of all stock vehicles .• Comply with all Health and Safety issues on car lot.• Manage sales force and grooming staff• Actively market business through various advertising options.

Pretoria Area, South Africa

• Loading of applications , motivating deals with lender ( Wesbank ) • Handle the entire validation process • Drawing up contracts and handled the pay-out process.• Knowledge of Wesbank policy and procedures.• Knowledge of FAIS and FICA requirements (South Africa lending standards).• Knowledge and adhering to National consumer act .• Signing up of all contracts , explaining the process to clients.• Assist sales executives in double closing deals through structured repayment packages.• Managed quality customer system.• Build customer relationships and customer loyalty. • Build and maintain work relationships as a team • Managed and focused on fixed and linked rates.• Ensuring market share targets was achieved.• Selling of products pertaining to second gross income to dealership• Keep daily statistics of “ non-taken up “ and declined deals .

Pretoria Area, South Africa

Midrand Area , South Africa