Vicky L. Email & Phone Number

San Francisco Bay Area

Alameda, California, United States

• Providing excellent customer service in person, by phone, email, and chat.• Using the library catalog and digital resources to provide general information, reference assistance, and readers' guidance to patrons.• Instructing and assisting patrons in the use of the library's catalog, digital resources, equipment, and technology.• Developing reading lists and book displays to highlight various library collections.• Assisting in the development, implementation, and evaluation of library programs and services.• Maintaining specific areas of the collection, including assessment, selection, and deselection of materials.• Attending outreach events to promote the library and its services in the community.• May provide lead direction and training to technical and clerical personnel and volunteers.

San Mateo County, California, United States

San Mateo County, California, United States

Serving 3rd-grade students reading below grade level in underserved communitiesEstablishing an environment that embraces Carol Dweck’s growth mindsetFacilitating open-ended, child-directed projects with children

San Francisco Bay Area

Management and oversight of all fundraising operations including database management, back-office operations, campaign production, and event supportOversight of the key technology platforms: Raiser’s Edge and Raiser’s Edge NXT, Luminate, Online Express, Import Omatic, and JavascriptProduce regular weekly, monthly, and ad hoc fundraising reportsManagement of all appeals and campaigns from database management to timelines, roles and responsibilities, segmentation, and physical and digital mailingAssess data hygiene and lead data clean-up projects, donor processes, and workflowsManage reconciliation of fundraising database with FinanceCoordinate community events involving book sales and outreach efforts at the Donation Center and other venues. This includes coordinating planning with the book staff and volunteer coordinator and marketing efforts with the communications department.

San Francisco, California, United States

Development Department:Track daily mail delivery promptly and distribute to staff accordingly. Manage outgoing mail, ensuring that donors receive letters and gifts appropriately. Assist with gift data entry and batching, data quality and reporting in Raiser’s Edge working under the guidance of the Development Operations Manager. Assist development department staff in mailings (proofreading, formatting, merging, and assembling) for campaigns. Maintain department electronic and non-electronic files. Maintain a tracking system for foundation grant application and reporting deadlines. Coordinate with SFPL staff the sale of books for authors performing at the Library. Coordinate community events involving book sales and outreach efforts at the Donation Center and at other venues. This includes coordinating planning with the book staff and volunteer coordinator and marketing efforts with the communications department. Assist with signature fundraising events led by the Director of Philanthropy, such as Mary Louise Strong Breakfast, Library Laureates and periodic cultivation events or celebrations. Duties include mailing invitations, tracking RSVPs, catering, and recruiting volunteers. Other tasks as assigned. Executive Director' Office (20%) Maintain calendars for ED and Board of Directors, including notifications for board and committee meetings. Assist ED with correspondence and administrative tasks, including responding to board member questions. Assist with board meeting and retreat preparation, including assembling documents, ordering food, preparing meeting room, and sending reminders. Take minutes at all full board and committee meetings. Help plan and carry out staff and Board recognition activities, including birthdays, milestones, and team-building events. Edit and proof documents and emails.

San Francisco Bay Area

Development Department:Process gifts, including entering and batching gifts and working with the Finance Department for deposits. Assist with development department mailings (proofreading, formatting, merging, and assembling) for campaigns and acknowledgment letters. Assist with data entry, data pulls, data quality, and reporting in Raiser’s Edge working under the guidance of the Development Operations Manager. Track daily mail delivery promptly and distribute to staff accordingly. Manage outgoing mail, including shipping and deliveries. Assist with signature fundraising events such as Mary Louise Strong Breakfast, Library Laureates, and periodic cultivation events or celebrations. Duties including mailing invitations, tracking RSVPs, taking notes at planning meetings, ordering food and catering, organizing, and staffing at event. Assist department in maintaining calendars and documents, both electronic and non-electronic files. Assist with grants, including tracking application and reporting dates, preparing grant templates, submissions, and reports. Executive Assisting:Assist with correspondence and administrative/organizational tasks, including photocopying, scheduling, and updating staff organization charts and lists. Edit and proof documents. Maintain Executive Director and Board of Director calendars, Board documents, and Board web page. Assist with all Board meeting and retreat preparation, including assembling documents, ordering food, and preparing meeting room. Take minutes at all full board and committee meetings. Help plan and carry out staff and Board recognition activities

Oakland, California, United States

San Francisco Bay Area

Oakland, California, United States

Taking over 200 customer orders in person and through the phone each nightSolving customer conflict and problems when mistakes were made with orders and paymentsProcessing payments and handling cash and credit transactionsTrained incoming servers and managers in restaurant operations

Oakland, California, United States

Alameda, Ca

Observed and evaluated student behavior, performance, social development, and physical healthDesigned Reggio-Emilio based curricula for 3-8-year-oldsUtilized art and outdoor-based lessons to enhance learningOversees and prepares projects for art classes and events

Oakland, Ca

Supervised a class size of up to sixty 6th graders after school hoursCreated an art-based curriculum directed toward diverse studentsCounseled and aided students in both academic and social issues

Oakland, California, United States

Created weekly lesson plans related to the development of the artistic abilityAssisted with distributing materials, classwork, and homeworkCollaborated with fellow interns to create art projects and lessons

Anchorage, Alaska Area

Worked one-on-one or in small group settings with students who are having difficulty reading at grade levelCollaborated with fellow teachers to design lesson plans for each individual studentSupervised and gave feedback to teachers in training in the classroomEvaluated student performance and progress throughout the semester

Anchorage, Alaska Area

Answered all client questions and incoming calls, redirecting phone callsKept a safe and clean reception area by complying with procedures, rules, and regulationsMaintained and Updated customer records and files Oversaw office budgets, handled incoming cash and credit transactions

Design curriculum plans for ages spanning from elementary to university Prep, teach and facilitate classesSupervise, support, provide feedback to tutors

San Francisco Bay Area

Assisted Educators with facilitation of virtual programming for ages children ages 2-12 including online workshops, virtual camps, or in-person camps Facilitated programming on-site and behind-the-scenes at the museum Prepared and maintain museum supplies if applicableAttended weekly virtual Professional Development training workshops every Tuesday

Anchorage, Alaska, United States

Customer Service: Greeting, cash transactions, and problem-solvingTeach knowledge and skills in art, including drawing, painting, etc.Supervising children in active and interactive play

Oakland, California, United States

Maintained the “For Real Expression Starts Here” Online MagazineFacilitated Oakland High School charities and programsConducted lessons on garden maintenance, composting, and recyclingReplenished a garden with students at the school

Master'S Degree, Mlis

Bachelor'S Degree, Counseling Psychology

Activities and Societies: Magna Cum Laude