Vicky Leung Email & Phone Number

Managing the SmartHome+ Employee and Beta Programs

Vancouver, British Columbia, Canada

• Product Owner for Optik TV linear portfolioProduct Manager for TTV+
• Feature owner for new market initiatives related to live TV channels. Writing functional requirements and user stories to coordinate work across different teams
• Built and presented quarterly product roadmap for linear channels. Prioritizing features based on post-market launch customer feedback, competitive research, and leadership asks for new features
• Product owner for Content Support & Implementation Squad, including backend platforms and customer-facing electronic program guide. Writing epics and user stories, prioritizing user stories in sprint planning reviews.
• Working in agile (Scaled Agile Framework / SAFe). Prioritizing work in daily standups and sprint planning sessions, and planning development work during PI Planning events

Vancouver, British Columbia, Canada

• Managed technical projects for TELUS's retail cybersecurity product. Built new product enhancements in collaboration with developers, engineers, architects, and customer experience teams. Oversaw end-to-end project.
• Spearheaded the development and implementation of a new feature that increased new product activations by >50% in just 30 days
• Built channel rollout strategy roadmap by evaluating development costs of each channel against impacts; evaluating system architecture maps to analyze technical feasibility, scalability, and impact on product performance
• Led E2E user testing for new product launches, working closely with project managers, developers, and engineers to prioritize and solve system defectsKey skills: product management, project management, feature.

• Spearheaded a $10 million P&L, overseeing 20+ projects focused on systems automation, systems migrations, product + pricing changes, and leakage remediation
• Generated >$1.5 million EBITDA recovery in 6 months against a $70K budget by launching 5 revenue-generating projects from planning to execution
• Managed a team of 7 agents to remediate >3500 customer accounts over a 2-month project timeline by developing a project playbook and training tools, resulting in a 500% ROI for the project
• Secured $400K in capital to kick-start a systems automation project by building a compelling business case that highlighted the $1.8 million in annual benefits
• Fostered innovation at TELUS by hosting ideation workshops, managing an idea management platform, and promoting the innovation program through internal roadshows. Presented ideas to directorship by hosting a weekly.

• Co-taught a class of 60 students on business ethics, working closely with the professor to facilitate case-based learning exercises. Leveraged stakeholder analysis frameworks to guide students in analyzing ethical.
• Achieved a perfect evaluation score in TA assessment at the end of the semester

Guadalajara, Mexico

• 1st place - 24 hour business strategy case competition
• 1st place - 4 hour international pitch competition

• Drafted marketing campaign proposals and conducted financial analysis and competitive research to accelerate deposit growth, resulting in funding approval for an in-year campaign
• Developed and delivered clear and presentations to management, highlighting key findings and recommendations for enhancing product offerings and market positioning. Demonstrated effective communication and presentation.
• Conducted customer and competitor analysis to derive insights on the competitive positioning of Coast Capital's deposit productsKey skills: Product research, product feature + pricing analysis, market research.

Business Development Centre

• Led the launch of a successful B2B partnership program that collaborated with 18 brands and 22 dealerships, driving sales growth and customer acquisition. Developed and executed a comprehensive partnership strategy.
• Exceeded sales results in a 2-person team by collectively signing 45 businesses and selling >100 vehicles through a combination of cold-messaging HR champions, conducting in-person sales meetings, and implementing.
• Leveraged strong communication and interpersonal skills to establish rapport with clients and close dealsKey skills: B2B sales, lead generation, cold calling, product showcasing, overcoming objections, automotive sales.

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