Vicky Mavragani Email & Phone Number

Athens, Attiki, Greece

Led a dedicated team responsible for handling queries for AXELOS and B&IT portfolios, ensuring timely and accurate responses to customer inquiries.Implemented strategies to improve email response efficiency.Spearheaded multiple projects aimed at streamlining processes, reducing response times, and improving overall service quality.

Attiki, Greece

- Ensures that customer inquiries are dealt with in accordance with the performance & service standards and handled within the set KPI standards - Working effectively in a team environment and liaising with other teams, in order to get the job done and reach the best possible results - Customer oriented while maintaining a positive, empathetic and professional attitude toward customers needs and doing the extra mile to engage customers - Handling customer complaints, with the ability to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Build sustainable relationships of trust through open and interactive communication - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Troubleshooting technical issues through a series of actions, diagnosing, repairing faults, and resolving network issues.

Ioannina, Epirus, Greece

- Make sales referrals, cross-sell products and introduce new ones - Resolve customer complaints, guide them and provide relevant information - Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience - Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs - Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered

Levkas, Ionian Islands, Greece

Family business shop (Telecommunication, Radiocommunication, Networking and Security installations).