MED COUTURE, INC. (PREVIOUSLY PEACHES UNIFORMS) 2018 – 2022CUSTOMER SERVICE MANAGER• Direct a team of five CSRs to ensure customer satisfaction.• Respond to distressed buyers and problem solve to guarantee customer satisfaction.• Increased International Sales through research & personally contacting accounts. • Oversee all International accounts and process all paperwork needed for customs. PEACHES UNIFORMS, INC. 2008 – 2018CUSTOMER SERVICE REPRESENTATIVE • Responsible for all stores in 2 US territories and formed close relationships with sales reps & buyers.• Provided sales, reports, and service support for sales representatives. • Communicated with Sales reps and buyer if there were any issues.• Worked with all Latin American accounts to serve as a translator & customer service. PEACHES UNIFORMS, INC. 2007 – 2008INVOICING AND ORDER ENTRY CLERK • Trained on CGS/Blue Cherry to do invoicing & order entry. • Daily scanning of pick tickets and mass update computer system for invoicing. • Entered orders into Blue Cherry that were faxed, called in or emailed.PEACHES UNIFORMS, INC. 2001 – 2007WAREHOUSE PACKER • Review orders to ensure puller picked the correct merchandise and then packed into boxes. • Oversaw order to ensure it was shipped.PEACHES UNIFORMS, INC. 2000 – 2001WAREHOUSE PULLER • Accurately pulled product that printed on pick tickets.• Organized product as shipments arrived in the warehouse.