Vicky Michael Email & Phone Number

Dubai, United Arab Emirates

Assisting clients in growing their businesses through TransPerfect Languages and Technology Solutions, including website localization, chatbots, machine translation, digital marketing, interpretation services, and other innovative offerings.

Dubai, United Arab Emirates

• Gathering potential leads/ prospective clients within enterprise and commercial sectors from various sources such as LinkedIn, referrals, marketing leads & tenders.• Continually working with existing clients to improve the service and product offering thereby maintaining healthy customer relationships.• Obtaining, understanding and updating knowledge on company’s and competitors’ products and services, and studying the market conditions.• Building relationships with existing and potential clients to ensure customer satisfaction & retention. making regular visits to bring in new business opportunities.• Working together with clients on their requirements and suggesting right products and solutions to meet their ICT needs.• Presenting employer’s ICT products and services to existing and potential customers.• Building relationships with major OEM’s, distributors and partners to know the market trends and to gain product knowledge.• Making proposals, handling negotiations, agreeing on payment terms, completing contracts and order processing.• Taking responsibility of order deliverables and working closely with project management team to ensure timely and successful completion of projects.• Updating the Sales Management system with sales details as well as details prospects.• Regular follow up with clients to ensure customer satisfaction and taking quick action to resolve issues found post sale of products and services• Compiling sales reports and updating all budget sheets as a record of business expenses incurred

United Arab Emirates

• Handling complete sales cycle, including sourcing a lead, qualifying a lead, requirement analysis, pricing and negotiations, payment terms and fulfilling contracts. • Bringing in potential clients through multiple channels, such as online chat leads, marketing leads, mail merge and referrals.• Nurturing existing clients to bring in additional business and ensuring customer satisfaction• Handling leads coming in from different sources and ensuring they have been contacted and updated into the Sales Management system• Making regular follow ups with clients on ICT sales and services also building pipeline• Conducting market research on various ICT and competitor products and being trained on existing company solutions. • Presenting the company’s products and services to existing and potential clients.• Working with existing clients on improving ICT product/ service offering by making regular visits, thereby ensuring client retention • Handling elite clients with managed service offering to address any issues • Working with network operations teams and providing round-the-clock support to clients for all their ICT requests • Working closely with Solutions team to prepare high level proposals for all the ICT requirements.• Working with different departments in the organization to ensure smooth implementations within given timelines.• Logging all sales updates and project completions into the Sales Management system• Making sales reports to showcase sales targets, projections and pipelines.

Hyderabad Area, India

• Brining new business and nurturing existing clients to sell IT products and Services• Adding potential clients through marketing portfolio and cold calling.• Assessing client’s needs, recommending in the selection of appropriate products or services.• Presenting sales presentations, preparing techno sales commercials, negotiations and other sales terms & conditions.• Studying market conditions and competitors’ activities, working on lead generation through partner program• Working closely with existing clients to ensure customer satisfaction and making regular visits to pitch in for new products and services.• New Order bookings, deliverables, contract completions and updating sales projects.• Working closely with service delivery team to ensure project timelines met• Updating all the sales & projects reports into management system.• Working along with solutions team to provide tailor fit solutions to the clients.

Hyderabad Area, India

• Providing customer care support for Canadian based bank• Solving technical issues of clients using banking system tools• Special focus to retain clients and ensure best customer service support• Mentoring and coaching sales team and acting supervisor for the team• Trained to be a part of super sales team to increase the revenue and standout across the locations