Vicky Richards Email & Phone Number

Richmond, Virginia, United States

As Director of Enterprise 360 Health System Customer and Sales Support, I lead cross-functional teams to deliver operational excellence and data-driven insights that improve sales performance and enhance customer satisfaction across key health system segments. I oversee customer-facing insights, contract adherence, and the successful execution of large-scale implementations.Key Achievements:Spearheaded continuous improvement initiatives that increased sales performance by using Lean methodologies and advanced analytics.Led a task force to improve customer satisfaction, driving operational efficiencies across health systems and increasing business growth.Implemented data-driven decision-making models to optimize workflows, resource utilization, and strategic planning.Directed multiple teams, including Health System Field Account Representatives, Strategic Account Representatives, and Commercial RFP teams, ensuring alignment with McKesson’s triple summit goals and CCS objectives.Cultivated relationships with key stakeholders, including Health System clients, Group Purchasing Organizations, and suppliers, identifying opportunities for organic growth and expansion.Delivered high-quality proposals focused on McKesson's value propositions, driving successful bids and strategic partnerships.I leverage my deep experience in data analytics, business strategy, and leadership to optimize processes, foster a collaborative culture, and ensure alignment with business goals.

● Implemented scalable, repeatable, data driven processes based on industry best practices.● Designed, modeled, trained and administrated all US field-based revenue generating VC compensation plans and quotas on a razor blade model to allow for flexibility to switch to a MBO plan mid-year due to Covid19. ● Developed US sales forecasting process to ensure forecasting efforts are appropriately integrated with other planning processes within the company● US Lead for CRM migration from Microsoft Dynamics server based v2011 to cloud based V365 ● Developed territory optimization indexing model to accommodate sales territory expansion● Contracting officer for Sebia USA and reviewed, redlined, and wrote all quotes and customer and vendor contracts.● Final decision maker on the execution of all customer deals that fall below margin levels. ● Involved in deal analysis to represent the data insight● Responsible for CRM adoption through KPI intelligence and business management● Focused on increasing efficiency (yield) and ensuring reliable results through implementation sales workflow planning

Deerfield, Illinois

● Focused directly on complex statistical and predictive analytics, visualization, CRM Excellence and leadership of a team 20+ business analysts.● Lead launch and implementation of CRM to drive customer segmentation strategy and analysis while working collaboratively with commercial organization to have robust account penetration and retention strategies.● Steer complex projects to an on-time, within budget completion; focus heavily on projects dedicated to integrated measurement, social analytics and market research. ● Designed, modeled, implemented and administered 48 sales and technical application specialist’s VC plans/ quotas for US In Vitro and In Vivo sales organizations● Strategically outlined metrics, tracked sales effectiveness and implement highly successful incentive programs to promote growth. ● Team leadership and collaboration with executive team and advocating change management to ensure cohesion throughout all operations; make knowledge-based recommendations to optimize use of available resources. ● Responsible for vendor relationships and all US market data purchases used for competitive intelligence. Sourced and integrated all detailed market and competitive intelligence from multiple 3rd party sources.● Owned quality control measures throughout day to day operations and effective process improvement protocols.

● Recipient of merit-based promotion due to strong leadership, analytical and organizational abilities. ● Utilized exemplary leadership abilities to manage daily operations of 17 direct reports. ● Conducted in-depth analysis to identify opportunities and closely monitored progress; revamped strategies to significantly boost efficiency. ● Leveraged industry expertise to create accurate, detailed forecasts, outline sales performance metrics and manage budget analysis.

● Delivered top-notch support directly to Regional Sales Manager within a territory generating $12.2M. ● Streamlined existing processes / procedures while ensuring strict adherence to tight deadlines. ● Utilized strong organizational abilities to compile and analyze key data; generated detailed trend reports and relayed opportunities to leadership team. ● Demonstrated excellent interpersonal skills while maintaining open channels of communication with multiple business units.

Managed and operated the first US sales office for international manufacturing company Responsibilities included; Account maintenance, new product testing and demos, marketing, sales, trade shows, accounting, import and exportation of product, hiring, benefits and performance reviews Provided account support and maintenance for industrial accounts (3M, Elmer's and HiTop) that generated fifteen million dollars each in sales annually Vicky Richards Updating the bookkeeping for all of the subsidiary offices globally as well as tax preparations

Supporting Sales by creating bid packages for new and existing accounts Provided pricing proposals, creative design layouts, specification breakdowns and machine analysis for new job quotes. Scheduling for sold and pending jobs. Onsite print checks Follow thru on completed projects

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Associate Of Arts (Aa), Early Childhood Education And Teaching