Vicky Ringer Email & Phone Number

Ascot, Gb

London

England, United Kingdom

London Area, United Kingdom

I was asked to consult for the brand on one project regarding their retail store operation.

London, United Kingdom

Managed 5 Area Sales ManagersAccountable for 65 Stores and concessions in the UK and Ireland. TO: £58m. Implemented a payroll optimization tool to ensure each store had the right people, in the right place at the right time. Project Management of the 2012 London Olympics on site shop in shop stores and pop ups around London

South And London

Initially, Started with 15 stores: grew area to 28. Turnover circa £32 million, 56 managers and AMs and a total head count of 200+Worked across both the Links of London and Folli Follie brands• Fully P&L accountable. Introduced training sessions to ensure the Store Managers had a strong understanding of P&L, making them more accountable. • Introduced assistant manager meetings, specifically as a succession planning tool. • Created new formats for managers meetings, making the days more fun and inspirational. • Introduced in store training on KPIs to ensure that all levels of store personnel had a strong understanding of how to use KPIs to drive sales. • Worked to ensure retail had a stronger relationship with head office, bridging the gap and reducing the ‘them and us’ mentality. • Introduce, managed and updated Action planning tools and monthly and annual trade reporting templates. • Wrote and delivered training sessions and manager’s meetings. • Created a Marketing and events calendars for use in my stores, along with a marketing (how to) handbook. Allowing the Managers to have a stronger understanding of their business and where the opportunities were. (Examples: sales preview evenings, clientelling, tying in with local events, corporate opportunities etc.) • Wrote and rolled out a retail Induction manual for all levels across retail. Liaising across all departments to ensure consistency in communication and expectations. • For 1 year: Supported the USA business. Acting as a mentor to USA and Canadian ASMs and sales teams. • Worked on internal projects including acquisition of brands into the group’s umbrella, including travel to the states to meet and present to potential colleagues.

London And The South

Responsible for 12 stores a turnover of £14million. Managing all costs and fully P&L accountable. Supporting and liaising with wholesale partners to ensure brand consistency. Supported in creating a VM pack for use in all Stores across the Country. Closed the business down: Completed consultation process with all stores on the run up to the wind down of the business.

London, United Kingdom

I was responsible for the overall look and feel of the retail stores, as well as ensuring that operationally the stores were well organised and legally compliant. Direct reports: Customer Service Manager, Website Manager, Retail Operations Executive, Facilities, Reception and Directors PA. • Project managed 18 new store openings and 6 refits. • Responsible for all retail operations, Health and Safety, compliance and Security across the retail network. • Successfully implemented the Mystery shop programme across the retail estate. • Responsible for all retail communications.• Plan and organise the bi annual retail conference. • Responsible for cost saving initiatives across the retail estate. Eg. Consolidating energy bills, saving £44K pa.

London Area, United Kingdom

Increased sales from -35% loss making store to +27% profitable store within 9 months. TO 1m (from £600k)Training Manager for new Manager inductions. Utilised by my Area Manager to visit problem stores and support the Manager in turning the store around. This taught me how to communicate with my peers regarding their underperformance.Main success: Birmingham store turned around from -28% LFL to +23% LFL growth in 4 months.

London, United Kingdom

• Responsible for 14 concessions with an £18m TO. • Project managed the refurbishment of the 4th floor, while also being responsible for supporting our concession partners to drive sales. Putting in place initiatives to drive FF to the 4th floor and created a strong link between the host store and the concessions.• Chosen as a rising star to attend the Oxford Summer School.

London, United Kingdom

Managed a number of different departments across the store. Swimwear: +38% LFLSwimwear and Lingeries: +29% LFLInternational accessories: dealing with brands such as bitters venetta, Praia, Gucci, Marc Jacobs, YSL, Burberry, Anya Himdmarsh, Chloe, Dolce and Gabbana. Increases sales from -48% vs LY to +128% Y1 and +68% Y2. End of Yr 2, project managed a full refit (brand fit outs) before being promoted to floor manager.In addition to my daily role, I worked on various projects: I was chosen to deliver a customer service journey map and service expectations to the Store director (along with 5 colleagues) which was rolled out across the store. I was also chosen by HR as a ‘go to’ manager to support with disciplinaries for the whole store.

Ba (Hons), Criminology, 2:1

11 Gcses And 3 A Levels