Vicky Ross Email & Phone Number

St Albans, England, United Kingdom

• Weekly one-to-one sessions providing a confidential, non-judgemental, empathetic space for adults to work through and explore emotional difficulties, including trauma and various other issues impacting on their quality of life (health, relationships, sexual, work, family, etc.)• Small business administration and management, including accounting, insurance, general admin, tax self-assessment, marketing, professional networking, note-taking, information management

Ware, England, United Kingdom

• Assessment of learners emotional and mental health needs and provision of individualised, one to one counselling support• Liaising with co-workers and professionals to facilitate an appropriate referral to internal or external services• Supervised trainee counsellors• Redesigned systems & processes to include measurable outcomes, both qualitative and quantitative• Sourced and implemented Unity as a CMS (counselling management system) – prepared business plan for purchase and implementation• Produced annual reports on outcomes, demographics, retention, feedback quality, areas for improvement, etc., in order to make recommendations for improvement• As needs of clientele changed, undertook extensive CPD to continue to provide relevant support; for instance, identifying cohort of students with additional needs (learning disabilities and neurodiversity)• Supported colleagues in isolated roles across 2 different sites. Implemented weekly team meetings and per term face-to-face meetings to share best practice, peer supervision, morale and support• Adapted working practices in response to escalating demand/waiting lists with no increase in resources by creating and implementing 6-week contracts for care• Minute taking of meetings

London, England, United Kingdom

Dual role as office manager and clinical services manager for this charity specialising in the provision of art therapy within educational settings.• Design and implementation of employment contracts for therapists, parents, and schools• Liaising with SENCO's (special educational needs coordinators) and Headteachers within schools to establish working relationships and facilitate the provision of Art Therapy within the school setting• Process new and existing staff documentation• Responsible for producing invoices for parents/schools and staff time sheets• Responsible for recording and distributing minutes of staff meetings

Harpenden, England, United Kingdom

• Managing busy telephone switchboard• Making and rescheduling patient appointments and follow up calls for patient feedback• Managing complex and ever-changing diaries for 2 dentists and 2 hygienists• Collating and processing expenses• Monitoring and managing holiday schedules• Liaising with external agencies,including nursing homes, GP's, and NHS specialist services• Managing confidential, accurate medical records in line with GDPR• Maintaining and optimising the CRM database (Exact) to ensure accurate and up-to-date client information

St Albans, England, United Kingdom

• Ran my own business teaching Active Birthing techniques to expecting parents• Small business administration and management, including accounting, insurance, general admin, tax self-assessment, marketing, professional networking, note-taking, information management

Maple Cross, England, United Kingdom

• Traditional business assistant items such as: diary and email management, correspondence, organising meetings and minute-taking, meeting/greeting VIP clients, answering of telephone/transferring to relevant staff, project coordination• Screening and dealing with tasks that do not necessarily need the Head of Communications direct or immediate attention as well as recognizing and taking appropriate action where necessary• Travel and accommodation arrangements (local and global)• Creating and editing presentations in line with company brand guidelines• Approving and processing related invoices• Managing the ordering and delivery of routine supplies, equipment and maintenance of office • Oversee courier services and approve invoicing• Managing the petty cash/expenses• Continuation of all duties undertaken in the Communications & Events Co-ordinator role

Maple Cross, England, United Kingdom

Events• Develop a complete understanding of the requirements for every event• Producing detailed proposals for events including timelines, venue suggestions and budgets and securing and booking a suitable venue for the event• Research vendors and make selections based on their creativity, quality, and cost• Book venues, schedule guests, draft and finalize contracts, and lock down 'day-of' logistics• Develop content for event materials and work with graphic designer to produce• Hire personnel as needed across all functions of an event (e.g., registration, setup, catering, audio/visual)• Handle day-to-day administration of events and programs, including order placements, BEO reviews, vendor monitoring, travel planning, restaurant reservations, attendee participation, registration counts• RSVP tracking, and issues resolutionInternal Comms• Communicating to 3,000+ employees based across the UK via a range of channels including intranet, email, staff meetings, newsletters• Researching & writing news stories for company magazine (Spotlight)• Developing relationships with key internal stakeholders, ensuring that Internal Communication is on every agenda and encouraging a collaborative and inclusive culture • Supporting the development of and staff engagement with new internal channels such as our email platform and new intranet platform

Hertfordshire, England, United Kingdom

• Admin, data entry, reception duties for numerous companies including West Hertfordshire Primary Care Trust

London, England, United Kingdom

Recruitment• Co-ordinating/ managing the interview process• Maintaining and updating the recruitment database• Liaising and negotiating rates with recruitment agencies• First point of contact for candidates with regard to application queries• Updated the emergency contact information for 30 global news bureausTraining & Projects• Co-ordinating a volunteer project day for 60 summer interns• Designed and implemented team building exercises• Delivered new hire orientation• Providing support for Payroll and Benefits department, including sole delivery of new pensions plan to Swedish offices (c.60 people)

London, England, United Kingdom

Recruitment• Arranged and co-ordinated Assessment Centres for Graduate and Industrial Placements• Co-ordinated interview arrangements and interviewed candidates• Responsible for all administration relating to recruitment including starters and leavers, including entry & exit interviews• Documentation, staff changes and administration of personnel recordsTraining & Projects• Assisted with succession planning and training needs analysis• Implemented online recruitment solution (customer relationship management software/database) for Shared Services business unitEmployee Rewards• Advised staff on their benefits and entitlements as part of induction and on a daily basis• Maintaining and updating Arcadia benefits database (FRED)• Processed annual pay review schedules and pay increases, including CIMA (accounting & finance) exam recognition payments• Assisted in the launch and implementation of the revised benefits scheme

London, England, United Kingdom

Hertfordshire, England, United Kingdom

• General admin, data entry, and reception work

Australia

• Agency nursing across wide variety of wards and settings• Various casual jobs to support travel including Jillaroo on a cattle station; fairground barker and admin work

Leeds, England, United Kingdom

• Responsible for supervising a team of 8 staff caring for up to 26 patients• Working as part of a multidisciplinary professional team in performance-driven, service-focused environments• Supervising and assessing trainees and junior staff• Training and development of trainee nurses and junior staff• Managing a demanding caseload; planning and prioritising workloads to meet deadlines• Liaising and communicating effectively with colleagues and clients at all levels• Remaining calm under pressure• Maintaining a flexible, adaptable approach (including working long / unsociable hours)• Preparing and presenting reports and maintaining accurate and detailed files

Leeds, England, United Kingdom

Bachelor Of Science - Bsc (Hons), Registered Nursing/Registered Nurse, 2:1

Amspar Level 3, Medical Terminology, Pass

Diploma, Psychodynamic Counselling, Pass