Vicky Ruiz Email and Phone Number

California LifeLine call centerContributing to team effort by accomplishing related results as needed as a Sr. CSRreceiving a 99% QA/QC average in processing and a 97% adherence averageManaged large amounts of incoming calls as a CSR received a 99% QA/QC averageand a 97% adherence averageStaying abreast of all changes, developments and enhancements to SOPs and ITActively listens to our customers and team to understand needs

Extracted rental information from real estate agents nationwide, made 100+ cold callsdailyExecuted effective time management (WFH) to reach set goals used real estate software

Cultivated a positive company culture by establishing reporting processes for timecardsand benefitsAssisted in the hiring process, on boarded new employees, edited job descriptionsMet corporate budget, reconciled American Express account, booked travel with Concur,heavy calendar management, complex expense reportsTook meeting minutes, formatted and proofread technical documents, planned meetings,used JIRA