• Breaking Down of Capabilities and features in measurable Epics and User Stories.• Laying down road map for authoring and development of Stories in expected time boxes.• Actively involve the Stakeholders for incorporation of expectations into Product Backlog.• Bridging the gap between business team’s vision and bank’s development team for better product delivery.• Collaborate with Lead Developers to Increments are aligned with end users and Stakeholders.• Building and driving technology solutions for clients with development teams for end-to-end Digital Transformation.• Worked with developers to translate business requirements into technically feasible solutions.• Owned requirements capturing and user story writing activities for all mandatory events performed for onboarding customers like capturing customer specific details.

• Translate business requirements into tangible deliverables such as user stories, use cases, process flows.• Create and update documentations including use cases, user journeys, flow chart, data flow, process flow diagrams.• Breaking Down of Capabilities and features in measurable Epics and User Stories.• Collaborating with Business Architects to ensure the stories are aligned with the process.• Work with UI/UX designers on wireframes and mockups.• Worked with cross functional teams such as development, design, testing, analytics and digital team within the organization.

• As a QA Lead performing testing of the product CEPA. • Managing the releases, defects prioritization, RCA and planning.• Performs functional, integration, regression and release testing of both browser and mobile channels.• Documentation of lessons learnt to ensure continuous improvement to the QA framework.• Suggested various process improvements from time to time to ensure quality expectations are met.• Performs test reviews to identify improvements to test plans to ensure understanding of business requirements and complete test coverage.• Categorization of issues to identify areas of improvement.

• Work in close partnership with client management teams to ensure accurate and complete data quality.• Conducted review tests of teams to understand knowledge gaps and design trainings accordingly.• Held responsibility for maintaining records which helped in achieving better quality standards in third party audits.• Played instrumental role in conducting time and motion study which increase efficiency and productivity. • Analyses of client data, documentation and negative news in order to determine a client risk profile.

• Conduct internal (KYC profiling) as well as external searches (Lexis Nexis, Regulatory Data Corp) so as to review the transactions of low, medium and high-risk clients including PEP’s and SCC’s.• Reviewing the disposition of alerts of the team and escalating it to Level 3, if required• Coordinating with the Level 3 team and Quality Control Team to handle first Level escalations.• SME/Manager for the team members and providing trainings to new joiners.• Identify the source and utilization of money of customer and prepare reports Based on investigation.TRANSITION OF PROCESS • Played a key role in transitioning the knowledge as a part of the reverse migration process.• Prepared the training content and delivery methodology for the project.• Prepared the process manual and certification maker and checker criteria.• Responsible for providing sign off on the training exit criteria.• Followed the 5 D Methodology to reverse migrate the process.• Ensured seamless communication on daily, weekly basis to all stakeholders relating to training status.UAT TESTING OF APPLICATION• Conduct Testing of applications (EDMS, CRM, and GTS MATRIX) and share the outcome at the end of the day with all stakeholders like branch, payment team, IT team and business.• Perform testing and observe the behavior of the application and liaise with the IT Team on client call with all the respective team and resolve the issue.

• Work in close partnership with client management and relationship management teams to ensure accurate and complete data quality and compliance is adhered with regulatory requirement.• Ensure timely settlement for all Fx trades and reconcile all trade discrepancies. • Querying Fo/ Mo, cash management team and counterparty for resolving mismatch/ discrepancies.• Investigating on trade with T+1 age and escalating them. • Confirming gross deals and netting figures with counterparties (email /phone) and settling them within cut off time. • Manage and reduce risk associated with settlement failure.