Vicky Spence Email & Phone Number

United Kingdom

Poole

Shop Floor:-Supervising all till staff, keeping areas tidy and stocked. Checking on breaks and allocated times. Assisting with baskets and stock put backs. Dealing with refunds, exchanges, discounts, management over rides on staff tills who are under 18. Warehouse:-Dealing with paperwork of stock for store, returns, thefts and write-offs. Cash Office:-Securing tills and removing them from the shop floor.Cashing up all tills and drop boxes at the end of day. Using the system to make sure deposits are correct.Banking all money. Completing paperwork. Floating tills to correct amounts.

Poole, England, United Kingdom

Working to planagrams and completely changing aisles/shelves to display new stock.Breaking down pallets of stock and organising into cages.Cleaning shelvesTill:- Serving customers, price enquiries, handling cash/credit card transactionsHelping customers to find required items

Poole, England, United Kingdom

Previously Hermes, Now EvriCourier:-Sorting, organising and packing van into road/house number orderDelivering parcels to customersUsing a hand held device to sign off packagesComplete Hermes calling card if needed and leave at propertyDepot:-Sorting parcels into collars for individual Round areasHelping to keep the depot clean, tidy and organisedHoliday Cover:-Opening the depot when the Depot Manager is on holiday (6am starts)Hand scanning all parcels into collars and then redistributing to courier roundsSunday Depot Manager:- Opening of the depot using the alarm system and shutter doorUsing a pallet truck to move collars around the building and yardDistributing all parcels into courier rounds

Ferndown, England, United Kingdom

Working at various companies on the Ferndown Industrial EstateCleaning/vacuuming offices, conference rooms, lounge areas, washrooms, staircases.

Poole, England, United Kingdom

Self Employed Courier for HermesCourier:-Sorting, organising and packing van into road/house number orderDelivering parcels to customersUsing a hand held device to sign off packagesComplete Hermes calling card if needed and leave at propertyDepot:-Sorting parcels into collars for individual Round areasHelping to keep the depot clean, tidy and organisedHoliday Cover:-Opening the depot when the Depot Manager is on holiday (6am starts)Hand scanning all parcels into collars and then redistributing to courier roundsSunday Depot Manager:- Opening of the depot using the alarm system and shutter doorUsing a pallet truck to move collars around the building and yardDistributing all parcels into courier rounds

Castlepoint, Bournemouth, Dorset

Welcome and provide excellent customer service to all who enter the store Fit and measure the customer when requiredEducate the customer on the products, Eg: Cushioned soles, air technology, un-structured, wide fit, available colours/sizesLend support to achieving the highest standard of store appearance and reporting any problemsUnderstand store concept, target customer and other store competitionEngage customers in conversation and assist in the understanding, demonstration, description and selection of merchandiseComply with company policies and standardsMeet or surpass individual employee productivity goals set by the managerLearn new product construction, fashion/style direction and target customer.Helping to keep store inventory at proper merchandising levels and communicating changes, needs or suggestions when necessaryCash/Credit card handlingOrdering customers' requirements to store or homeStock Room:- Accepting incoming deliveries and putting them away, keeping the stock room tidy and using ladders. Printing customer orders, selecting the products and shipping them.This position can be very emotional and rewarding, from customers wanting to find that perfect shoe for a wedding or new job, to selecting something appropriate for a funeral. It's amazing who you meet.

Bournemouth, United Kingdom

Reprographics :- Supporting the whole school with reprographics requirements.Designing and printing requested material eg: posters, leaflets, signs, binding pages to make books.Order all stationary and equipment for the office and emergency supplies for the rest of the schoolCall engineers and liaise with them for maintenance or issues on photocopier equipmentLettings Administrator:-To find business and let out all available rooms within the academySet up and updated the Facebook page to advertise all lettings who booked and any events taking placeTo support and build relationships with current clients, assist in time changes or room requirements for each clients needsRe-designed the lettings folder and kept stocked up in reception, posted out to enquiriesBook in events and liaise with facilities for staffing and accessKeep various websites updated with details of hire and availabilityFirst Aid:- Support the students who attend 1st aid, as well as attend incidents around the school, help administer medication when requiredCall parents/carers if needed. Diarise all students and staff that visit 1st aidLogged all student medical information on ProgressoLogged any safeguarding issues on My Concern and noted on the students Progresso pageFirst aider on school trips to Thorpe Park

Broadstone, Poole, Dorset

Previously known as Gillian Linford Solicitor.Creating new client files to include emailing or posting client information packs. When receiving back, upload and input all necessary information into Osprey TM system.Proof reading documents for any errors.Engrossing documents for clients signature.Sending clients copies of Will's, Codicil's, LPA's together with necessary letter to close the file.Creating all Certainty Will Registrations on the National Will Register. Keeping this database up to date with dates of death, name/address changes and uploading of files. Printing out certificates for clients. Archiving and storing all documents.Requesting clients documents from previous solicitors and sending acknowledgements.Closing and archiving of client files.Reception duties to include meeting clients and taking calls. Booking appointments. Accepting deliveries. Banking of payments received, posting payments to both office and client accounts. Opening all mail, scanning onto system and uploading onto the clients files.Post room dutiesGeneral day to day administrative duties.Ordering of stationary and office supplies.Keeping the offices and meeting room presentable and tidy.

Foothill Ranch, California, Usa

I started work here when it was Innovation Sports and shortly after was changed to Ossur.Lovely company to work for and a lovely atmosphere, The staff were amazing and friendly. I really miss working with them.Supporting the inside sales team with all administrative duties.Reception duties include welcoming visitors to the company. Keeping the reception area clean, tidy and topped up with brochures. Handling incoming & outgoing mail.Receiving telephone calls via the switchboard and using the tannoy system.Setting appointments, answering and making calls.Setting up and organising the meeting rooms for Dr's & outside/inside sales team training sessions.Preparing sports bags with items eg: t-shirts, hats, water bottles, pens, note pads and distributing at training sessions. Ordering & organising food for meetings, finding out allergies or special requirements and catering for them as neccessary. Booking restaurants, hotels and transport for various meetings.Day to day administrative duties to include data entry, e-mailing, faxing, photocopying.Processing customers free gifts and sending details to despatch.Keeping the stationary topped up and organised and distributing to the sales team.Receive expense receipts from the outside sales team and check against credit card bills, prepair paperwork and submit to the accounting department.

Santa Ana, California, Usa

Receiving all cheque payments for designated Home Owners Associations across AmericaReceiving and organising mail into set AssociationsOpen and process all cheque payments received by mail in an accurate and timely manner.Using the 10 key - inputting the client account number, cheque number & amount to be paidAssist with disputed payments Eg: a homeowner would insist they had paid $300 but the cheque was only written for $200 resulting in late fee's. Retrieving the cheque as proof and sending off to the relevant departmentRun reports of clients payments for each association and email or fax to the managing company

Poole & Weymouth, Dorset

Cabin Crew on board passenger ferries between the UK, Channel Islands & France. Completing a comprehensive training course to secure my position as cabin crew.Provide excellent customer service.Enforced safety & security procedures.Assisting any passengers or staff that may have been ill due to rough weather.Gangway Duty - Checking all passengers have tickets and passports to board. Securing the gangway area from passengers for there own safety when deck and port staff are securing the gangway to the ferry and dockside. Receiving/handling dangerous items (eg; knives) from port staff and delivering them to the Captain.Car Deck - Assisting the car deck team with passenger safety. Telling all drivers to turn off their headlights. Assisting passengers out of vehicles and into the main cabin walkways for there own safety. Assisting disabled passengers with the internal lift to access the main cabin. Helping to secure the car deck before the ferry is in motion.Duty Free Shop - Stock replenishment, cash handling in sterling & euros, adhearing to strict customs requirements for duty free selling.Night Dock Duty - When the ship was in dock over night the ship would need to be completely cleaned inside and out, re-stocked with all necessary items, safety checks carried out, emergency training and practice sessions carried out. All staff had to do this on a rotating shift every four weeks.

Christchurch, Dorset

Responsible for final testing & quality of products before being sent to the shipping department.Set up the testing bench with necessary items for each required product.Quarantining products that did not meet standards and informing the QA team, assist them in finding a solution. Refering to drawings to assemble components and install into products.Through-hole soldering/wiring. Full knowledge of building & testing products gave me the ability to work in different departments. Filing of test cards. Packing products for shipping.

Adobe Illustrator

Adult evening class to learn Adobe Illustrator

Adobe Photoshop

Adult evening classes learning Adobe Photoshop for my personal photos.

Adobe Indesign

Adult evening classes to learn Adobe Indesign so that I can make my own leaflets, booklets etc....

Principles Of Customer Service, Ncfe Level 2

• Understanding the organisation • Prepare to deliver excellent customer service • Communication in the customer service role • Understand.

Nvq3, Childcare, Learning & Development, Nvq3

While volunteering at Merley Community Pre-School, Rossmore & Branksome Childrens Centres. I started my course in Childcare. I.