Achieve monthly/quarterly Revenue and Margin targets in line with Business requirements. Build Excellent customer relationships through proactive engagement, internally and externally. Plan outbound calls to customers in order to generate new business opportunities. Manage deals and progress until executionProvide accurate and timely quotations to customers, providing support and advice on complex products.Manage customer backorder expectations and reporting, ensuring that systems are upto date and accurate.Proactively develop relationships with key internal and external contactsProvide, sell and negotiate product information, pricing, special offers and promotionsEnsure Tech Data maintains service levels agreements with customersAttainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound callsDevelop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.

Responsible for managing and implementing new business campaign, liaising with web designers and marketing companies to ensure that the launch of the business runs smoothly.Developing new products and logistic planning. Setting up processes and systems to ensure ISOI compliant. Managing budgets, marketing campaign and external clients.

Responsible for a consultancy role in terms of failing business targets and coaching and managing members of staff to ensure that they had correct skill set to manage the business moving forward.Main objective of the role was to put processes and new systems in place and ensure that these are adhered to for both professional and financial gain.Forecasting targets set and initiatives put in place to streamline club's output against input, redundancy proposal also put in place and executed due to financial situation and to protect wellbeing

Responsible for managing roll out of high profile project to connect sky broadbandLead Project manager for internal delivery and escalationsTight deadline management to ensure no penaltiesAttending high level internal meetings to ensure that roll out was smooth and within timescaleBrand development and high level system managementStrategic consulting including business plans and forecast

• Represent Business Provisioning and act as a delivery lead/partner into a wholesales market sales sector, accountable for provide performance and delivering continuous improvement in customer service.Be responsible for customer communication and interaction with wholesale markets customers at a senior management level, owning the resolution of provisioning issues and being an advocate for VM at all times.Work within the wider management team to create a challenging and motivational environment allowing team members to develop and achieve their full potential.Work closely with both internal and external suppliers to ensure customer expectations and business targets are achieved.Support the Head of Provisioning with the development of service propositions in line with customer value and appropriate for the aligned sales channel.Manage team performance to achieve delivery targets and adherance to process at all times, adopt appropriate measures to manage poor performance• Ensure that all delivery and KPI’s are met and improve customer experience and satisfaction through enhanced performance and communication• Management of customer Level 3 escalations, being single point of contact through to resolution.• Implementing Lean and Six Sigma across the provisioning centre.• Financial and budget management across cost centre and individuals

• Ensured a distinctive, high quality client experience through comprehensive sales, advice, and service to affluent and high net worth individual clients, potential clients.• Assisted in day to day coaching, observation, advisor accreditation and training.• Managing team and individual performance, recommends salary actions, variable compensation awards and career development for employees.• Supported the Business Sales Team in leading the Advisory Teams to meeting the metrics of the unit includes growing overall client relationships by meeting revenue growth, etc.• Maintained and updated target lists, and establishing a prioritized action plan for each target.• Facilitated proper account set up and implementation, as well as reviewed all critical processes.• Strategic utilization of marketing programs to drive results.

• Responsible for the management and delivery of Wholesale Markets pre-sales requests and orders from the suite of Products.• To support the Desktop Project Manager(s) with project administration on an ad-hoc basis.• To guarantee the accurate and timely entry of Wholesale Markets orders on the relevant Provisioning systems• To ensure the accuracy of technical information by liaising with internal and external customers and suppliers• Complete regular communication with the customer by updating appropriate order management systems and providing end to end order & project co-ordination at defined points during the order life cycle.• To jeopardy manage customer orders ensuring timely escalation within the Provide Team.

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.