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Vicky Walker is listed as Experienced business development, service improvement and customer services professional at Royal Borough of Kensington and Chelsea, a with 1508 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Vicky Walker.
Vicky Walker previously worked as Housing Response and Contracts Manager at Royal Borough Of Kensington And Chelsea and Development Officer at Royal Borough Of Kensington And Chelsea. Vicky Walker holds Open Degree, Tbc from The Open University.
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Experienced and detail oriented business manager with a demonstrated history of working in the non-profit organisation management industry. Over 20 years of customer service, conflict resolution, negotiating ,influencing and building partnerships through skilled relationship development.Other skills, knowledge and experience include: account management, performance management, corporate social responsibility, internal and external communications. A strong business professional.Recently responsible for managing a team and devising, developing and delivering strategies to secure national organisation leader involvement across different sectors (including youth) in Alzheimer’s Society community engagement programmes.Currently working to develop systems, processes and IT to improve the customer services offer at Royal Borough of Kensington and Chelsea Council
Listed skills include Customer Service, Customer Relationship Management, Communication, Presentation Skills, and 10 others.
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Kensington, England, United Kingdom
Management of a large Housing Response Contact Centre. Guiding a team to provide consistently excellent customer service and raising quality repairs for residents across the borough
Kensington, England, United Kingdom
Driving continuous improvement within my team in order to help residents of Kensington and Chelsea through excellent customer service. Building relationships internally to improve resident experience. Specially commended as RBKC’s Innovative Colleague of the Year
London, United Kingdom
Leading Alzheimer’s Society work with external stakeholders to maximise awareness and uptake of community engagement programmes - Dementia Friends and Dementia Friendly Communities. Duties include:- Design and delivery of strategy, communications plan and stakeholder engagement plans with organisations from the private, public, third and youth sector to maximise reach and uptake of programmes- Develop, lead, negotiate and influence a wide range of internal and external stakeholders - Collaborative working across Society on engagement with external organisations to manage and mitigate risk- Prepare and deliver presentations and represent the programme at conferences and meetings at a senior level - Development of new routes/tools for organisations ensuring the offer to organisations is flexible and engaging. - Lead on Youth Engagement to create a Dementia Friendly Generation by managing the delivery of partnerships with national youth organisations including The Scouts and Girlguiding.- Data analysis to analyse impact of the partnerships and monitor KPIs as required - Recruitment, support, training and development of employees and volunteers
Helping to support Alzheimer’s Society work with external stakeholders to maximise awareness and uptake of community engagement programmes - Dementia Friends and Dementia Friendly Communities. Duties include:- Support on the delivery of a strategy, communications plan and stakeholder engagement plans with organisations from the private, public, third and youth sector to maximise reach and uptake of programmes- Develop, lead, negotiate and influence a wide range of internal and external stakeholders - Collaborative working across Society on engagement with external organisations to manage and mitigate risk- Prepare and deliver presentations and represent the programme at conferences and meetings at a senior level - Development of new routes/tools for organisations ensuring the offer to organisations is flexible and engaging. - Database maintenance and reporting- Recruitment, support, training and development of employees and volunteers
Manchester, United Kingdom
• Conducting complaints investigations from public to MPs, Councillors and public• Relationship development and collaborative working: internally and externally• Customer Service• Stakeholder Engagement• Collaborative working : Internal and External• Updating CRM system with outcomes and remedial actions• Creation and update of content plans for web and social media (Twitter, Facebook, Instagram)• Data analysis and reporting for Directorate Briefs, Operational Board and Executive meetings.• Representing TfGM positively to help to achieve vision for outstanding integrated public transport
Other employees you can reach at rbkc.gov.uk. View company contacts for 1508 employees →
Helena Blackwell
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Carlene Campbell Mcieh, Cenvh
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Tanya Williams
Colleague at Royal Borough Of Kensington And ChelseaWatford, England, United Kingdom
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Mo Bakhtiar
Colleague at Royal Borough Of Kensington And ChelseaKensington, England, United Kingdom
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Keren David
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Barry Valentine
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Julie Webb
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Simon Readhead
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Sheila Leathes
Colleague at Royal Borough Of Kensington And ChelseaLondon, England, United Kingdom
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Lee Evans
Colleague at Royal Borough Of Kensington And ChelseaStokenchurch, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Vicky Walker works for Royal Borough of Kensington and Chelsea.
Vicky Walker is listed as Experienced business development, service improvement and customer services professional at Royal Borough of Kensington and Chelsea.
Vicky Walker is based in London, England, United Kingdom while working with Royal Borough of Kensington and Chelsea.
Vicky Walker has worked for Royal Borough Of Kensington And Chelsea, Alzheimer'S Society, and Transport For Greater Manchester.
Vicky Walker's colleagues at Royal Borough of Kensington and Chelsea include Helena Blackwell, Carlene Campbell Mcieh, Cenvh, Tanya Williams, Mo Bakhtiar, and Keren David.
You can use AeroLeads to view verified contact signals for Vicky Walker at Royal Borough of Kensington and Chelsea, including work email, phone, and LinkedIn data when available.
Vicky Walker holds Open Degree, Tbc from The Open University.
Vicky Walker is listed with skills including Customer Service, Customer Relationship Management, Communication, Presentation Skills, Customer Communication, Stakeholder Engagement, Business Relationship Management, and Dementia Friends Champion.
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