Vicky Wilkinson Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

• Successfully managing to grow key accounts• Responsible for the development of each tour, from initial concept to departure, ensuring all key objectives are met • Collaborating and negotiating with overseas regional operators, to produce complex itineraries.• Pricing all itineraries, ensuring profit margins are met and the tours are financially viable thus securing maximum profitability for the company• Being the first point of contact for dealing with logistical and operational issues both pre-departure and during the tour, to provide full support to the clients and resolve issues with minimum impact to the overall experience• Creating exciting and informative presentations for each group, ensuring all requirements have been met, and making further recommendations to enhance their experience• Supporting with the implementation of a new team structure to focus on the promotion and sale of corporate group travel and white label tours

• Accountable for achieving and exceeding personal monthly sales targets relating to booked revenue and conversions• Managing customer accounts, responding to all sales enquiries, and providing competitive quotes• As Assistant Team Leader, supporting the team to deliver a high standard of customer service whilst contributing to the departmental overall strategies• Project management of customer bookings to provide an exceptional customer experience from start to finish, dealing with any issues throughout their trip in a professional and timely manner• Proactively cross-selling trips to meet the highest occupancy rates and margin targets• Consistently delivering the Brand values at every point of contact with the customers• Maintaining high levels of accuracy and up to date product knowledge concerning trips and locations on offer

• Driving sales within the Yacht Charter team by producing a portfolio of holiday packages illustrating a range of products and destinations• Taking a consultative approach to assisting clients in designing tailor-made holidays to meet their specific requirements and delivering exceptional customer satisfaction• Promoting Sunsail products at major trade and boat shows to attract new clients and market the company’s offerings• Liaising with various departments to arrange holiday itineraries and schedules and explore feasibility of transferring yachts between resorts where necessary to meet the client’s requirements• Designing and delivering presentations to the team and clients, detailing the findings of educational trips to yacht bases around the world• Tailoring marketing initiatives to ensure the effective use of company budgets with demonstrable return on investment