Vicky Williams Email & Phone Number

Lancashire, England, United Kingdom

Conduct personal meet-and-greet sessions with potential customers to assess specific needs and ensure services align with the expectations, fostering trust and personalised care. Compile Profit and Loss (P&L) statements to meet regulatory requirements set by HMRC, including timely submission of accounts and compliance with online form requirements. Organise specialised training for our team to stay abreast of relevant legislation and to develop expertise in providing tailored care solutions for dogs with behavioural issues, enhancing service quality and customer satisfaction.● Implemented a system to provide customers with regular updates and photos of their pets, ensuring peace of mind and transparency while pets being under our care.● Developed comprehensive documentation processes for collecting essential information from pet owners, covering both insurance requirements and operational needs, to ensure all necessary details are accurately recorded and easily accessible.● Launched a website and social media presence to enhance marketing efforts and streamline the booking process, making it easier for customers to engage with our services and secure appointments.● Designed an efficient booking system linked to a detailed report analysing time and labour costs, ensuring pricing strategies are adequately formulated to achieve profitability.● Established a comprehensive Health and Safety Policy and Procedures manual to uphold the highest standards of care and compliance within our operations.

Serve as the primary escalation point and definitive source of truth for all engineering allocations necessitating management oversight, streamlining decision-making processes. Conduct monthly reporting and spearhead continuous service improvement initiatives, acting as the key liaison for Senior Management regarding these endeavours and assuming ownership of each Continuous Service Improvement (CSI) within the domain. Engage with multiple departments within Network Services to gather essential information, facilitating the construction of accurate forecasts and demand projections through the integration of diverse data sources and applications.● Established and currently maintain the comprehensive process for allocating engineers within the Network Services sector, including the development of various reporting tools to enhance efficiency and visibility.● Continuously created, evaluated, and refined the resourcing process, ensuring everything remained efficient, effective, and aligned with the evolving needs of the Network Services area.● Managed the allocation and resourcing of engineers throughout Network Services, ensuring optimal deployment based on project needs and skill sets.

Developed custom reports for the Operational team using advanced reporting applications, tailoring data presentation to specific requirements. Analysed travel times and potential risk areas for Field Engineers under various response time scenarios to inform strategic planning and risk management. Coordinated with the Quality, Environmental, Health, and Safety (QEHS) team to ensure all new processes and initiatives met compliance and safety standards. Facilitated monthly meetings, documented actionable items, coordinated the execution of follow-up actions, and ensured timely closure of outstanding issues. Collaborated with Regional Field Managers to develop a skills matrix, providing a clear overview of team competencies and identifying areas for further development.● Implemented innovative processes and procedures aimed at enhancing the efficiency and utilisation of resources.● Utilised heat maps to visually represent the utilisation levels of Field Engineers across different regions, identifying areas of high and low activity.● Employed QlikView for in-depth analysis of Field Engineer utilisation, proactively communicating areas of concern to management and optimising downtime by allocating training opportunities.● Created a comprehensive portfolio detailing the diverse skill sets of Field Engineers, enhancing the Sales team's ability to match engineer capabilities with client needs.

Royal Preston Hospital

Managed the diaries of three directors meticulously, ensuring efficient scheduling with no meeting overlaps, and factoring in necessary travel and preparation times. Coordinated meetings for the Medicine Divisional Director and other Clinical Directors, including arranging venues, securing audio-visual equipment, and organising refreshments, while confirming the attendance of all participants.● Provided administrative support for various projects, coordinating team activities, facilitating third-party liaison, and preparing documentation to specified quality standards.● Organised professional events, such as workshops and conferences, managing facility bookings and producing resources like posters, presentation stands, and catering arrangements to ensure successful execution.

Accrington, United Kingdom

Managed payroll operations and financial transactions, including handling petty cash and overseeing bank transfers. Provided regional support, demonstrating exceptional flexibility and a strong commitment to achieving organisational objectives.● Generated and presented comprehensive reports to track and highlight weekly and monthly KPI achievements.● Drove marketing efforts that increased bed utilisation from 32 to full capacity (48), creating a waiting list through strategic networking and outreach.● Implemented improvements in kitchen operations that secured a five-star EHO rating during post-inspection.● Played a pivotal role in enhancing procedural and documentation standards, lifting Addison Court out of special measures within a six-month period.

Bachelor Of Arts - Ba, Project Management

MU120 Open Mathematics S103 Discovering Science M206 Computing: an object-oriented approach B120 Business Studies T227 Change, strategy.

Btec National Diploma In Business And Finance, Business Administration, Management And Operations, Distinction