Vicky Williams Email & Phone Number

Lancashire, England, United Kingdom

• Conduct personal meet-and-greet sessions with potential customers to assess specific needs and ensure services align with the expectations, fostering trust and personalised care. Compile Profit and Loss (P&L).
• Implemented a system to provide customers with regular updates and photos of their pets, ensuring peace of mind and transparency while pets being under our care.
• Developed comprehensive documentation processes for collecting essential information from pet owners, covering both insurance requirements and operational needs, to ensure all necessary details are accurately recorded.
• Launched a website and social media presence to enhance marketing efforts and streamline the booking process, making it easier for customers to engage with our services and secure appointments.
• Designed an efficient booking system linked to a detailed report analysing time and labour costs, ensuring pricing strategies are adequately formulated to achieve profitability.
• Established a comprehensive Health and Safety Policy and Procedures manual to uphold the highest standards of care and compliance within our operations.

• Serve as the primary escalation point and definitive source of truth for all engineering allocations necessitating management oversight, streamlining decision-making processes. Conduct monthly reporting and spearhead.
• Established and currently maintain the comprehensive process for allocating engineers within the Network Services sector, including the development of various reporting tools to enhance efficiency and visibility.
• Continuously created, evaluated, and refined the resourcing process, ensuring everything remained efficient, effective, and aligned with the evolving needs of the Network Services area.
• Managed the allocation and resourcing of engineers throughout Network Services, ensuring optimal deployment based on project needs and skill sets.

• Developed custom reports for the Operational team using advanced reporting applications, tailoring data presentation to specific requirements. Analysed travel times and potential risk areas for Field Engineers under.
• Implemented innovative processes and procedures aimed at enhancing the efficiency and utilisation of resources.
• Utilised heat maps to visually represent the utilisation levels of Field Engineers across different regions, identifying areas of high and low activity.
• Employed QlikView for in-depth analysis of Field Engineer utilisation, proactively communicating areas of concern to management and optimising downtime by allocating training opportunities.
• Created a comprehensive portfolio detailing the diverse skill sets of Field Engineers, enhancing the Sales team's ability to match engineer capabilities with client needs.

Royal Preston Hospital

• Managed the diaries of three directors meticulously, ensuring efficient scheduling with no meeting overlaps, and factoring in necessary travel and preparation times. Coordinated meetings for the Medicine Divisional.
• Provided administrative support for various projects, coordinating team activities, facilitating third-party liaison, and preparing documentation to specified quality standards.
• Organised professional events, such as workshops and conferences, managing facility bookings and producing resources like posters, presentation stands, and catering arrangements to ensure successful execution.

Accrington, United Kingdom

• Managed payroll operations and financial transactions, including handling petty cash and overseeing bank transfers. Provided regional support, demonstrating exceptional flexibility and a strong commitment to achieving.
• Generated and presented comprehensive reports to track and highlight weekly and monthly KPI achievements.
• Drove marketing efforts that increased bed utilisation from 32 to full capacity (48), creating a waiting list through strategic networking and outreach.
• Implemented improvements in kitchen operations that secured a five-star EHO rating during post-inspection.
• Played a pivotal role in enhancing procedural and documentation standards, lifting Addison Court out of special measures within a six-month period.

Bachelor Of Arts - Ba, Project Management

MU120 Open Mathematics S103 Discovering Science M206 Computing: an object-oriented approach B120 Business Studies T227 Change, strategy.

Btec National Diploma In Business And Finance, Business Administration, Management And Operations, Distinction