Vicky Willis Email and Phone Number

Oversight of and engagement with the Offshore teams – key stakeholder from a governance perspective and accountable for overall relationship between the Offshore teams and the wider onshore team. • Lead the migration of work to offshore teams and drive the team to meet performance expectations and SLAs. • Collaborate with GPS business management and Offshore management to determine FTE requirements • Develop, design and deliver training to new and existing onshore & offshore staff; • Identify opportunities to improve processes and collaborate with other transformation capabilities (such as digital, automation etc) to deliver solutions that improve customer & colleague experience • Play a key role on global strategic change programmes working with Heads of Client Service across HSBC to agree strategy and share best practices

Leading and delivering the training and engagement strategy for offshore and onshore corporate client service teams. Driving business change.

- Led Midlands and then London Client Service Teams for mid market corporate clients - Planned and delivered national training initiatives- Managed projects and business change.

- Supported the onboarding and relationship management of HSBC Corporate clients with a sales turnover of £6.5m to £350m. - Led a team of 9 relationship support officers and 5 relationship support analysts within the East Anglia corporate banking centre. - Planned and delivered training initiatives- Part of Area Leadership Team; managed strategic projects

Supported the onboarding and relationship management of HSBC Corporate clients with a sales turnover of £6.5m to £350m.

Worked collaboratively with importers and exporters from multiple industries. Identified solutions to assist clients achieve their strategic goals.

Worked in partnership with a portfolio of domestic and international SME businesses in Suffolk and Essex.

Acquired experience in the retail branch network, commercial banking and project management.