Victoria Carrier Email & Phone Number

Richardson, Tx, Us

- Provide support to Private Sector Hospitals; Driving business value through data analytics- Participate in and lead numerous client calls; Assure client satisfaction- Support Engineering, QA, Product Management Teams throughout Systems Development Life-cycle- Lead Documentation & Best Practices Committee; Coach/Mentor Junior-Level Staff- Internal SharePoint Documentation Repository Site Development/Creation/Management- Client Focused Leader supporting: Nebraska Methodist, MercyOne (Iowa), Ardent (Midwest), Peconic Bay (New York), CentraState (New Jersey), Advocate (Midwest), University of Kentucky, Torrance Memorial (California), Overlake (Washington) & Cox Health (Missouri)

Richardson, Tx, Us

- Government Sector, Payer, Healthcare Data Analytics- Provide technical systems support to State of Nebraska employees- Conduct interviews to define requirements, identify gaps and analyze process needs- Create User Stories- Lead requirement and testing sessions- Demonstrated new system features and functionality to leaders and end-users- Acted as 3rd party technical consultant to staff at Deloitte- Worked closely with Engineering Teams and Product Managers in Agile environment- Well-versed in systems development life-cycle

Chicago, Il, Us

- In compliance with strict ISO governance, create Disaster Recovery and Crisis Management Plans to be followed in an actual disaster or business interruption. Extensive planning experience.- Write comprehensive, user-friendly processes and procedures for internal teams, contractors and vendors utilizing numerous technologies including Microsoft products. Ensures mobility and reliability.- Design, document, test and implement Emergency Response Procedures ensuring colleague safety and care. Equip staff with accessible, straightforward and logical direction.- Meet with business units to identify critical business functions and ensure Recovery Time Objectives (RTO) are attainable and clear.- Train all aspects of Business Continuity Program to internal teams.- Create process work flows. Highly trusted communicator.- Evaluate, implement and administer Crisis Response Notification technologies. Design and implement customized emergency notification process.- Work with systems and facilities vendors. Ensure contracts sufficiently protect the business.- Accountable for review by members of Corporate Security Team.- Utilize and administer various additional technologies.

Chicago, Il, Us

- Ensured accurate electronic distribution of products to clients and 3rd party distribution websites. Extensive knowledge of distribution systems.- Collaborated with business units, IT teams, external business partners and additional stakeholders to identify opportunities. Elicited, simplified and translated requirements. Clearly communicated business needs to technical and non-technical teams. Created user stories and detailed project specifications.- Constructed release schedules and ensured solutions were delivered on-time. Provided direction to developers before implementation. Created test scripts and completed pre/post release testing. - Trained and mentored quality assurance team members and coached new staff.- Served as technical lead assisting Hyatt Account Managers and external partners as new connections established.- Architect, analyze and troubleshoot interfaces. Quickly determine where problems specifically exist then independently resolve or ensure accurate corrections are made (by contracted vendors or developers.) Assist with business strategies and ensure they are systematically achieved.- A key innovator and primary contributor to all matters concerning e-commerce. Conceptualize and design cost saving enhancements. Ensures accurate results.- Maintained rapport with diverse internal/external teams. Supported employees, partners and vendors.

Chicago, Il, Us

- Developed solutions to business problems related to company website.- Launched on-line customer service capabilities.- Assisted with selection and implementation of first customer e-mail routing system. Independently responsible for the administration, reporting, training and support of that system for several years.- Helped with initial connection to technical switch allowing company to distribute products on-line.- Assisted director and contracted scientist at Computer Science Corporation (CSC) design multi-million dollar booking engine technology that replaced the switch. Implementation of this technology eliminated costly, per-transaction fees and allowed company to more flexibly display and sell products.- Provided chain-wide technical support to individuals inside and outside of the company. Regularly provided engaging presentations and trained new employees.- Served as the consistent "go-to" person for activities and technical processes related to company site for over 10 years. Worked with multiple teams at to develop and implement numerous enhancements. Was a key innovator.- Independently responsible for administration set-up, reporting, training and support of second customer e-mail routing system for several years.- Provided training to internal teams.