Vicky C.
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Vicky C. Email & Phone Number

Command Center Sr. Advisor at Dell Technologies
Location: Xiamen, Fujian, China 2 work roles 1 school
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Role
Command Center Sr. Advisor at Dell Technologies
Location
Xiamen, Fujian, China

Who is Vicky C.? Overview

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Vicky C. is listed as Command Center Sr. Advisor at Dell Technologies based in Xiamen, Fujian, China. AeroLeads shows a matched LinkedIn profile for Vicky C..

Vicky C. previously worked as Senior Business Advisor at Dell Technologies and Partner Alliance Manger at Dell Technologies. Vicky C. holds Bachelor'S Degree, Materials Science And Engineering(Mse), 4 from Inner Mongolia University Of Science And Technology.

Profile bio

About Vicky C.

15+ Years of experience in Services Department of Dell Technologies. I am trustable, easy to work with and results driven.Strength: - Executive Escalation and Customer escalation management- Global and regional project management experiences, PMP certified.- Process management and continual improvement- E2E Service Life cycle management- Critical Situation Management (Disasters/Events/System Outages)- Workforce transformation- Quality (ISO 9001) and Information Security (ISO 27001) lead to ensure team ISO compliance

2 roles

Vicky C. work experience

A career timeline built from the work history available for this profile.

Senior Business Advisor

Dell Technologies

Xiamen, Fujian, China

Key responsibility: - As regional lead to manage services KPI.- Customer Escalation Management: Including Executive Escalation, Field Delivery and Sales Escalations management.- - Crisis management: like Natural disasters, Event planning and system outages.- Global and regional projects- GC CLCA lead, business Process improvement- Workforce transformation, a program to help team member to be ready for future skills and future career development- Quality and Information security lead (ISO 9K/27K) to ensure team's ISO compliance to ISO policy

Sep 2005 - Sep 2024

Partner Alliance Manger

Dell Technologies

Xiamen, Fujian, China

• As DSP alliance manager in Service Operation.• Day to day operation management, includes Field service and logistic service delivery escalations handling, either from service providers or internal stakeholders.• Quarterly business review with provider and executive leaders.• Monthly service billing report validation.• Regular outside audit to service providers to ensure compliance of Dell service procedure.

Dec 2002 - Sep 2005
1 education record

Vicky C. education

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What is Vicky C.'s role at their current company?

Vicky C. is listed as Command Center Sr. Advisor at Dell Technologies.

Where is Vicky C. based?

Vicky C. is based in Xiamen, Fujian, China.

What companies has Vicky C. worked for?

Vicky C. has worked for Dell Technologies.

How can I contact Vicky C.?

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What schools did Vicky C. attend?

Vicky C. holds Bachelor'S Degree, Materials Science And Engineering(Mse), 4 from Inner Mongolia University Of Science And Technology.

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