Vicky Cherrier Email & Phone Number

Parkwood, Qld, Au

Australia

- Current Police Clearence 2022- Pet hosting & Pet sitting - Pet walking - Pet grooming - Administering required medication if needed

Queensland, Australia

I make hair accessories like skeleton hand hair clips, hair bows, bone clips, flower clips.I also make brooches (laser cut wood and/or acrylic), earrings (normal and/or sterling silver), iPhone covers and rings etc.

Gold Coast, Queensland, Australia

- Valid Blue Card and NDIS Worker Screening Clearance- Certificate III in Individual Support (Ageing) (current) - Excellent customer service skills- Working independently and remotely in clients' homes and in the local community.- Assisting with daily chores, activities and mobility - Provide emotional and social support - Working with diverse people- Medication assistance

Queensland, Australia

- Valid Blue Card and NDIS Worker Screening Clearance - Assisting with daily chores, activities and mobility - Provide emotional and social support - Working with diverse people

Robina, Gold Coast

- Maintained consistent use of graphic imagery in materials and other marketing outreach.- Updated computer graphic files using graphics software programs.- Researched current and emerging art and graphic design technologies.- Generated computer graphics and page-layout software, graphic elements and photography.- Conceptualized, planned and executed original designs for a wide range of website properties.- Defined new approaches to complex design problems.- Carefully prepared all design layouts into prepress files for offset, web and digital printing.- Designed graphics for websites, logos and promotions for marketing purposes.- Developed art and design concepts.- Designed visual models that met both aesthetic and technical criteria.- Created storyboards, 3D models, animation and visual effects to meet design goals.- Anticipated design issues and proved to be proactive in developing effective solutions.- Have extensive knowledge on all main Adobe programs such as Illustrator, InDesign, Photoshop and Dreamweaver.

Robina

- Provide excellent customer service- Excellent rapport building- Typing at 80 wpm- High sales experience- Demonstrated ability to exceed KPI’s- Exceptional problem solving ability- Using different software such as Merlin, Telephony System Program, etc- Collecting payment via secured EWAY system- Multi Property Trained- Comply with company and guest confidentiality policy

Robina, Queensland, Australia

- Build Value And Process Package Changes- Type 80 WPM- Ensured Superior Customer Experience By Addressing Customer Concerns, Demonstrating Empathy and Resolving Problems On The Spot- Sympathetic & Understanding Phone Manner- Ability To Retain Customers Packages- Coordinated Work Between Multiple Departments- Proven Record Of Consistently Exceeding KPI's/Targets- Promoted Foxtel subscriptions to new customers at events and festivals such as CMC Rocks, Royal Sydney Easter Show, OzComic Con Sydney and numerous Night Quarter Markets.

Robina

Customer Service Specialist:2016 - Current- Multi skilled for Change, Move Home, Retention, Inbound Sales, Billing and Broadband.- Answer all customer product and package enquiries.- Built value & Retain Customer Packages.- Promote continued convenience to Bundle Broadband and Home Phone with Foxtel.- Follow KPI's & Continue to Exceed Targets.- Processing orders for new sales.- Collect discovery questions with customer to promote the best possible recommendation for their subscription.- Handled customer complaints in a respectful and professional manner to reduce escalation- Social Media, Inbound Sales and Billing up-skilling to assist in all call queues.

Robina, Queensland

- Exceeded expectations by the customer by providing excellent customer service.- Built Value & Retain Customer Packages- Minimize Loss- Received numerous Foxtel Fan Awards & Emailed praises from Customers via Foxtel Social Media Team.- Referred unresolved customer grievances to designated departments for further investigation.- Developed reputation as an efficient service provider with high levels of accuracy.- Managed call flow and responded to basic technical support needs of customers.

Robina, Queensland

- Process Broadband & Home Phone Orders- Promote Convenience to Bundle- Build Value & Retain Customer Products/Packages- Follow KPI’s & Exceed Targets (Achieved highest revenue and iQ3 sales since Broadband 2015 launch nationally)- Exceed expectations by the customer by providing excellent customer service.

Robina, Queensland

- Minimize Loss- Build Value & Retain Customer Packs- Handle all Enquiries Promptly- Follow & Exceed KPI's/Targets

Robina, Queensland

- Handle all enquiries promptly- Build Value & Retain Customer Packs- Process package changes (upgrade/downgrade)- Follow KPI’s & Exceed Targets (Consistently being one of the top agents in my department(e.g. - Invitation to Directors Dinner for Quarterly Performance)- System training (CORE), product and content knowledge.- Co-ordinated work between multiple departments.

Adelaide, Australia

- Organised appointments for patients- Checked their hearing aids and performed basic cleaning & repairing- Interacted with the audiologists to make sure their job was easier by organizing all their patients files in bundles for their country clinics and organizing their paperwork etc.- Greeted customer both in person and over the phone.- Served and made coffee for each patient that arrived.- Filing, Faxing and Emailing.- Daily Banking Completed Daily.- Opening and Closing.- Bundled up repaired hearing aids and arranged into parcels to post out to patients and other Bloom clinics.

Adelaide, Australia

- Provided excellent customer service- Organised eye surgeries and arranged item numbers- Processed payments and DVA Requests.- Typing at 60 wpm- Reception duties, answering patient enquiries over the phone & in person, scheduling diary appointments.- Invoicing/accounts- Medical reporting/typing- Medical terminology knowledge- Using different software such as Genie- Filing, Scanning, archiving & Faxing paperwork- Comply with company & patient confidentiality policy

Adelaide, Australia

- Organized appointments for blood donors.- Educated customers on eligibility to donate blood.- Signed up customers to become a potential donor.- Provided excellent customer service- Processing data & typing at 60 wpm- Using different software such as Mainframe, Siebel, eNAS, PROGESA and all Microsoft Office package - Filing & Faxing paperwork- Received Medical training to advise donors appropriately- Comply with company & donor confidentiality policy

Adelaide, Australia

- Greeting customers promptly- Opening and closing shop- Completing daily opening and closing cleaning tasks lists- Stocktake- Daily banking- Daily use of the cash register and management of EFTPOS machine- Assist with presentation development- Merchandising- Unpacking stock- Aided french-speaking customers/tourists, increasing sales and maintaining loyal customers- Provided outstanding customer service receiving 96% in customer service feedback surveys.

Queensland, Australia

- Provided excellent customer service- Received Australian Public Service level (APS) 1, 2 & 3, - Entered private and confidential customer details in relevant tax forms at 60 wpm- Complied with Public Service confidentiality Policy - Used expert analytical skills and problem solving skills to help with tax payers declarations - Comply with company & tax payer confidentiality policy

Queensland, Australia

- Cash handling- Customer service- Packaging- Stocktake - Kitchen hand- Opening and Closing shop- Operating headset to multitask Drive Thru orders and manage front counter for face to face sales.

Certificate Iii In Individual Support (Ageing)

Certificate Iv In Property Services, Real Estate

Activities and Societies: CPPDSM4008A - Identify Legal & Ethical Requirements of property Sales to Complete Work CPPDSM4009B - Interpret.

Blogging For Business, Completed

I attended a very interesting 3 hour session to learn how to blog for business and advertise my business via social media and blogging.

Business Marketing, Completed

I completed a short 3 hour session on Business Marketting and learnt all the fundamentals to market my products successfully to reach.

Social Media, Completed

I completed a 3 hour session in how to advertise my small business successfully via social media. I found it to be very helpful.

Certificate Iii In Customer Contact, Customer Service Support/Call Center/Teleservice Operation

Completed this certificate whilst working with Foxtel.

Diploma In Graphic Design, Graphic Design, Completed

Activities and Societies: Interactive Media, Career Preparation, Specialisation, Packaging, Web Design, Finished Art, Illustration.

Certificate Ii, Business

Certificate I, It