Vicky Chong Email & Phone Number

Liechtenstein

Singapore

- Support relationship managers and market heads on all service, operations and administration relatedmatters with activities covering term deposits, payment issues, conversation rectification and customer walk-through.- Ensure adherence with policies, audit, escalation and compliance requirements plus strong knowledge in handling of client KYC in various propositions segments such as premier, advance and mass market.- Manage daily operational output within standard turnaround times and compliance with cross-border guidelines.- Assist HNW clients by ensuring client correspondence, inquiries andrequests are processed in a timely and accurate manner while maintaining a high standard of clientconfidentiality.- Participate in projects for application enhancement such as internet banking, mobile banking and global money transfer facilities by contributing ideas, proactively identifying service gaps and involve in the discussion of intra-department initiatives for service improvement.- Takes ownership of customer feedback and complaints related to non-investment related matters, assist in theinvestigation and ensures a fair resolution for the customer and the bank as closure.

Singapore

Central Singapore

• Certified MAS representative to provide comprehensive financial advisory service included full range of insurance products such as endowments, medical and life insurance.• Participated in awareness event and seminars that educate importance of financial planning furthermore answered questions regarding retirement planning, family protection and wealth transfer from potential customers.• Actively engaged in building strong rapport with customers by constantly analyzing their financial goal meanwhile provided the appropriate solution to cater each customer needs and foster future referrals.• Scheduled daily appointment with existing and potential customers at the designated location across Singapore.• Based at bank’s headquarter served as key team player by collaborated closely with colleagues and manager to discuss future strategies and plan as a team.

Kuala Lumpur, Malaysia

• Contributed to company's mortgage business with main duties involved of credit assessments of customers and provide mortgage financing package.• Engaged and developed social networking with developers, property agents and lawyers for client referrals on new or refinancing mortgage loans.• Liaised with colleagues from the different level of departments to gather the latest information on each banking product and ensured continuous inwards referral on mortgage needs.• Provided appropriate solutions and mortgage products by understanding customer requirements through fact finding on the respective financial background and customer's profile.• Daily appointment with interested customers to gathered relevant paperwork meantime clearly describe the term clauses of mortgage application.• Strength in building the strong rapport with existing and new customer to foster future referrals.• Key team player by collaborated closely with colleagues and manager to discuss future strategies and plan as a team.• Strong understanding of bank's credit review in loan approval helps fasten up the mortgage application procedures.• Based at bank's headquarter branch with additional daily duties included updating of customer's information and served walk-in customer enquiries that indirectly increased mortgage sales opportunities.

Selangor, Malaysia

• Responsible Responsible as an intern in food and safety division under the healthcare department.• Assisted company to establish a better client's relationship through various site visit to the location such as private food industries and contract laboratory.• Conducted the market survey activity by gathering details regarding the testing conducted by each individual client during the site visits.• Engaged product marketing and improved the company's product awareness to current and potential clients during the site visits.• Compiled a company's survey database by manually input the information from hardcopy document after gather individual result from each site visit.• Maintained all the results in the survey database and learned to analyze on various subjects to present the details information and statistic to company's higher management

Bachelor’S Degree, International Business & Marketing

Bachelor'S Degree, International Business & Marketing

Foundation, Business Technology

Activities and Societies: Treasurer, Pre-U Editorial Club, Selangor, INTI College Subang Jaya