Vicky Down Email & Phone Number

Chippenham, England, United Kingdom

Managing a team of Project Managers to ensure the successful delivery of projects across the project portfolio Ensuring high quality delivery of services by the project management teamFacilitating regular team meeting and workshops to ensure the team are up to date, improve ways of working and to share experiencesProject managing concurrent projects to time, quality and budgetImplementing IT and business change projects within the service charges programmeEffective risk, issue and dependency management throughout the project life cycle with regular updates on project progress

Home

Project managing concurrent projects to time, quality and budgetImplementing IT and business change projects including office moves and all projects within the service charges programmeEffective risk, issue and dependency management throughout the project life cycle with regular updates to project sponsors on project progressBusiness analysis of business requirements during the analysis phase of projects

Home

Project managing concurrent projects to time, quality and budget (up to £300k in value)Implementing a variety of software products including Housing, Ensemble (service charges), P2P (purchasing), Financials, Agile (mobile working) and EDRM/CEDRM through successful project managementWorking closely with development teams (developing using the Agile method)Motivating and coordinating project teams (including Implementation Consultants, Technical Consultants, Solution Architects and Development)Effectively applying governance to plan and control projects through effective project planning, risk analysis, issue management, change control and stage gate management

Home

Implementation and maintenance of governance and related processes to monitor, control, support and continuously improve project management capabilityEnsuring that best practice is followed with adherence to standard project governance on all projects (so projects are delivered in a reliable and repeatable manner)Provision of reporting to enable the provision of transparency around project status, performance and whether targets are being metMentoring and supporting Projects Managers to ensure a high level of project delivery and adherence to best practiceContributing to sales proposals and tenders related to both standard and non-standard implementationsEnabling Civica to implement the 1st successful implementation of Cx in Australia through regular input and assistance, with support enabling mechanisms for success in future Cx implementationsPeople management including team leadership of PMO staff, developing PMO staff and inducting new Project Managers

Home

Managing a team of Project Managers to ensure the successful delivery of housing and asset management systems across the project portfolio (in excess of 11m+)Ensuring high quality delivery of services across the project delivery functionDeploying business analysis and change management techniques to ensure the successful delivery of process changes within the Project Delivery TeamContributing to sales proposals related to standard implementations and implementations which deviate from the standard processDeveloping implementation processes related to the implementation of new software modules to the existing suite of productsEnsuring high level delivery on customer sites of project management servicesFacilitating regular team meeting and workshops to ensure the team are up to date, improves ways of working and to share experiencesAchieving agreed revenue recognition targets for project delivery

Home

Project managing the implementation of concurrent Cx (housing management software) and Keystone (asset management software) implementation projects within housing associations and local authoritiesInitiating, managing and delivering projects on time, within budget and to the right quality, in line with Civica’s Project Management methodologyOverseeing risk analysis, issue management and change control whilst maintaining the overall direction and integrity of the projectMotivating and directing the project team to ensure successful delivery of work packagesPromoting ideas within the team for improvements to team ways of workingLeading and chairing key workshops including delivery of sales presentations for new customers

Chippenham

Responsibility for leading a team of project managers, business analysts together with a project and portfolio management office function delivering business change and IT projects across the organisationEnsuring the successful delivery of the business projects portfolio (£2m+)Chairing monthly project review groups attended by the senior management team and other key stakeholdersInstrumental in the development of working practices across the team to ensure consistent service delivery according to best practiceProgramme managing the service charges programme (£200k) successfully implementing new service charge software solution and processes to ensure the delivery of fair and transparent service charges for residents (the first successful implementation of its kind in any Housing Association)Project managing the delivery of the IS Infrastructure Project to implement Citrix XenApp (£500k) across a 1000 user baseDeveloping creative approach to facilitated workshops to ensure the fast and effective collation of business requirementsMentoring of team members according to best practice established within the team

Chippenham

Responsible for managing projects from inception to delivery including the initial business analysis according to best practice to time, cost and qualityApplication of business analysis tools and techniques to re-engineer processes, making existing processes significantly more effective and documenting requirementsSuccessful delivery of a variety of business change and IT projects including business continuity, software implementations and new service initiatives to improve business efficiency and levels of customer serviceManagement of external suppliers to ensure delivery according to project milestonesEffective risk, issue and dependency management throughout the project life cycleDeputising for the Head of Infrastructure and Business Projects Teams as required

Chippenham

Responsible for managing projects from inception to delivery including the initial business analysis according to best practice to time, cost and qualityAwarded Hanover individual achievement award for work on the HOCIT Project (£200k) implementing new emergency alarm centre software system together with new hardwareProject managed the implementation of new process mapping software together with a new intranet (£100k) for a 1000 user baseRequirements gathering from internal stakeholdersManagement of project plans and key milestonesResponsibility for drafting test strategies, plans and scripts together with overseeing the progress of testingDesign and delivery of user communications and related training materials

Chippenham

Responsible for software and hardware testing and training strategies together with owning and tracking test plans

Chippenham

Responsible for ensuring the ongoing development of Hanover’s business systems to ensure they meet business needsProject managed a new complex bespoke workflow package (£350k) which overlaid existing software including requirements gathering, overseeing testing and drafting training materialsPiloted the new e-learning tool for all staffProject managed and implemented support plans on OPENHousing for residents successfully nationally

Chippenham

Responsible for managing the 24 hour emergency alarm centre (a high risk business critical function) together with the day to day repairs team which comprised in total 60 staffManagement of external client contractsImplemented changes to the staff structure to ensure significant improvements to service delivery

Chippenham

Responsible for managing the day to day repairs team\s which delivered a service to 19,000 properties across 650 estatesCentralised 3 national repairs teams to 1 office locationSuccessfully project managed and implemented a new repairs software package on OPENHousing (including process mapping, administering testing plans and producing training materials)Managed the service contracts department for a 6 month period

Bachelor'S Degree, History, 2:1

Education record

A Levels in History (B), English Literature (C), Chemistry (E) AS Level in General Studies (C) 9 G.C.S.Es