Vicky Felter Email & Phone Number

Frederick, Md, Us

Frederick, Md, Us

• Manage multiple technologies that include Marketing Cloud and SharePoint.• Work with end users to create, design, develop and implement workflows that streamline processes. • Work as a liaison between internal business lines and developers. • Manage small to large scale projects.• Manage a team of data analysts.

Columbia, Maryland

Work with end users to create, design, develop and implement workflows that streamline processes. Work as a liaison between internal business lines and developers. Manage small to large scale projects.Work on product Innovation to bring tech forward solutions to our clients.

Co-managed all of the banks websites, intranet management using SharePoint. Helped manage our retail online banking and mobile banking as well as the social media sites. Product owner and manager for the bank's retail online account creation tool.Managed digital solution projects. Created the banks intranet using SharePoint.

Managed day to day reporting. Created the Access database that was used in the call center to manage the administration workflow. Managed a team of five people, where I was responsible for annual reviews, training and monthly coaching.

Potomac Md

I assisted clients with new account openings and applying for loans. I managed 5 tellers and the teller supervisor as well as all of the scheduling and quality control for the branch.

Gaithersburg Md

I managed a teller line of 6 tellers. I was responsible for the settlement of the branch and the ATMs on location as well as balancing the vault and ordering money.

Bachelor Of Science (B.S.), Digital Media And Web Technology

Certification, Digital Banking School

Certification, Salesforce Marketing Cloud Administrator