Vicky Freeman Email & Phone Number

• Provided leadership and management to the Community Services division, ensuring strategic and operational performance.
• Delivered high-quality, person-centred, needs-driven care and support that aligns with Cornwall Care's organisational standards and external regulator requirements.
• Served as the Safeguarding Lead for the entire organisation, overseeing the implementation and adherence to safeguarding policies.
• Collaborated closely with homes and community services to ensure the effective implementation of safeguarding policies.
• Reviewed and updated operational policies and procedures to ensure compliance with national standards.

• Oversaw the portfolio of homes across the company and the management of quality assurance systems for all services ensuring that the standards met the company requirements as well as external partners and regulators.
• Collaborated directly with Senior Operational team in the development of care and clinical services and the overall delivery of high quality care services as recognised through external regulation ratings.
• Actively participated in the forming of the annual Quality Plan and the professional development of the care and clinical strategies that were delivered.
• Successfully implemented agreed care and clinical strategies of the expected outcomes which changed each year to respond to development needs, such as tissue viability, nutrition, end-of-life care, medication etc.
• Ensured high-quality care provision through leadership, stewardship of resources, management reputation and effective governance.
• Introduced, engaged and developed colleagues, embedding best practice and monitoring compliance for a range of care and clinical initiatives.

Cornwall, England, United Kingdom

• Oversaw the management of Achieve Together's support services in Cornwall, including both Supported Living services and Registered Care Homes.
• Line-managed Registered Managers responsible for direct management of support teams.
• Oversaw the financial management of services, ensuring efficient allocation of resources.
• Monitored and evaluated service quality to maintain high standards.
• Developed and cultivated a positive service culture within the organisation.
• Drove continuous improvement initiatives to enhance the quality of services provided.

South West

• Oversaw the management of 20 Support Locations in Devon, supporting people with learning disabilities and autism.
• This role involved quality management and ongoing operational support to the team of Community Support Leaders working throughout the county.
• Led and mentored the Community Support Leaders to enable them to provide the best possible support to the people they support.

South West England

• The management of supported living services throughout the South West and South East of England, leading a group of Registered Manager working in various locations.
• Supported people with learning disabilities and people with acute and enduring mental health conditions.
• Management of quality as well as the management of a large budget.
• Turned the service around from ‘Inadequate’ CQC rating to ‘Good’ within 6 months. Involved re-establishing relationships with the local authorities
• Changed work cultures

South West Of England And South Wales

• Developed and managed supported living and registered services in the South West of England and South Wales.
• Oversaw a team of Registered Managers responsible for delivering individualised, person-centered support services.
• Served as the registered manager for Supported Living services in Cornwall, ensuring compliance with Care Quality Commission standards and maintaining contracts with Cornwall County Council and the CCG.
• Implemented quality management practices and provided extensive training.
• Led the development of local policies and procedures.
• Established and developed various individual services within Cornwall.