Vicky Gallenero Email & Phone Number

Pickering, Ontario, Canada

Working with the General Manager and the Head of Finance to develop factory strategies and business plans. I support the Change Management initiatives and other programs by organizing and facilitating workshops and cross-functional meetings while establishing new communication channels as well as engagement methods to reach every level within the organization.

Richmond Hill, Ontario, Canada

I worked closely with the Director of Marketing to develop and deploy the sales and product plans for Canada. I was also responsible for producing monthly and quarterly sales promotions for the sales team.I collaborated with the Graphics department to create new marketing pieces along with educational brochures to promote and gain awareness of the learning courses available to our customers. Managed and maintained through the use of Salesforce.com and SAP the Partner Loyalty Programs to our customers.

Richmond Hill, Ontario, Canada

I was part of the North American team that deployed the CRM system, Salesforce.com, to the organization. I managed Salesforce users in Canada and was responsible for scheduling training sessions, where we identified issues to help assist and find solutions. I also oversaw the role of a Facility Coordinator for the Canadian office. I coordinated with professional tradespeople in repairs and renovations of the building; organized and scheduled various jobs to ensure that the facility was working properly and efficiently for employee and customers.

Richmond Hill, Ontario, Canada

Transitioned from customer service to the marketing department where I introduced the Partner Loyalty Program to the Canadian organization. I also worked with the US to create the NobelSmile website to the Canadian market.

Richmond Hill, Ontario, Canada

Energetic customer service representative responsible for handling inquiries, order entry, technical support and sales. My knowledge and teaching ability also served in training new staff with products and computer systems.

Markham, Ontario, Canada

Knowledgeable customer service representative who fielded calls from customers regarding quotes, orders and envelope information. Collaborated with the sales managers, helping them achieve their sales goals along with the highest level of service.

Greater Toronto Area Metropolitan Area

Reported directly to the Service Manager ensuring that the warranty department ran smoothly and warranty claims were processed in a timely manner. Managed all calls from dealers regarding their unit as well as planning and formulating dealer warranty labour rates for Canada.