Staffing for the building. Educator for the building. Responsible for all protocol TB testing for the staff yearly as well as the flu and hepatitis B. Along with yearly education for abuse and compliance training for the,whole building. Also responsible for all HR for the building. Enrollment staff in,benefits and helping train them in all protocol.

Worked as a LPN at Kindred Hospital.

I register patients, greet,and get insurance information. Take patients back to see doctor, vitals, into information int o the computer.

Responsible for registering patients in ER settingAll Billing and Processing done in this setting.Taking care of patients from a personal standpoint making sure that are comfortable and that theirNeeds are met.Ensuring that we as a hospital do everything that we can to ensure the patients comfort, and the Best treatment available to them.

Work with databases; run reports for upper management. Create databases for those in the Medicare departments.

Testing and verifying Medicare Products before release to PublicProjects needing immediate response and actionWorking with other teams-IT, Group Builds, SPAP, Letter team to processMedicare files and new test new products.Team player always likes to take the lead and see the job until the finish.Assist in ongoing training, and writing training materials, including manuals, for the team.Analyze reports quickly and efficiently with the ability to communicate that information quickly to the right people. Work well under high pressure situations.

REPORTSResponsible for: daily processing of the billing exception reportWorking with IT and related departments to resolve system issues dealing with the report. Discovering root cause analysis which in turn has helped me develop relationships with IT, Market Staff Support, Enrollment, Web IT, ID card team.Responsible for follow-up reporting to Senior Management for weekly meetings Have to report resolutions as well as Stats/ Metrics to senior management weekly.I have become a sounding board for senior management on Special Projects with a focus on Metavance related problems. Assist in the ongoing training and development of fellow team members as well as management Somewhat of a self taught expert in the field of the Metavance world, from the billing side as well as from the behind the scenes, while still maintaining focus on the task at hand. Analyze reports quickly and efficiently with the ability to communicate that information quickly to the right people. Work well under high pressure situations. SERVICE RECOVERY Responsible for detailed research /root cause analysis resolution both systematic and process related. Continuous personal drive for process enhancements has led me to:Create a tracking and trending process Identify issues/root causes in a more efficient manner.Reporting to senior management on a daily, weekly and monthly level these findings.Provide guidance and direction to the staff on special projects handled by the Service Recovery Unit. Assist in ongoing training and development of fellow team members in all areas, such as the Enrollment Dashboard, Service Recovery Tracker, Metavance,Ability to communicate easily and create understanding.Assist with special projects and provide required reports to support the project

Responsible for audit and reconcile premium payments. Resolve any discrepancies determined in the Reconciliation process. Monitor accounts receivable to ensure accurate and timely billing as well as collection of revenue. Interact with groups relating to their employees health insurance coverage. Assist in the Enrollment process of new and renewing groups. Knowledgeable in the Metavance system as it relates to The Premium Billing System . Took initiative to learn details of how reports affect the billing world and how To work these reports. Learned the group setup and renewal process for Metavance to better understand The flow of Metavance as seen from" behind the scenes."

Responsible for supervision and training at a high volume restaurant, overseeing over 110 employees. Working in a $100,000/week unit. Responsible for training and evaluating all new management hires. Put training program in place for all management, unit served as training center for all trainees within a 2 State area. Managed cost controls, inventory, scheduling, Human resources and facility maintenance: Hired, Trained, scheduled, and supervised employees; Responsible for financial management, inventory, marketing. Traveled to stores as an advisor for short periods of time to help them with cost controls, marketing, staffing Issues. Put a plan of action into place for them to follow. Follow up with them on a weekly basis developing to monthly thereafter.

Ran all areas of the business, P&L statements. Hiring and training staff, firing. HR for the whole store, safety, ordering, etc.

Responsible for opening and creating market for new business market concept. Opened 4 Stores within 1 year, all of which returned a profit within the first 3 months of doing business. Showed increases in sales in all units for all 3 years, responsible for all Human Resources: Hired, trained, scheduled, and supervised Salaried employees; responsible for financial management of all 4 units. This included inventory, Marketing and facilities management. Responsible for the hiring and overseeing of all management training and trainees to go through the program. Worked within 2 states covering 4 units making all units profitable and among the top units in the corporation. Won awards for Top performer in sales in 1999, & 2000. Along with Highest Customer Satisfaction rating of 98% for 4 quarters in a row.