• Implemented new processes and tools to increase automation, improve efficiency, and reduce errors• Prepared special reports and supplemental data for required forms as requested• Received and edit variety of documents for conformance to legal requirements, form, and sufficiency of information related to court proceedings• Performed data analysis of subjects to verify quality, relevancy and accuracy• Identified opportunities for improvement in operational performance by researching solutions• Provided instruction to other clerical personnel relative to the operation and access of automated criminal justice computer data bases or general clerical activities• Executed database assignments for various pilot programs using specific software used by the Department of Justice • Produced reports, documentation, research to address customer needs• Troubleshoot problems, identify root causes, and evaluate alternative solutions• Developed user documentation for training, edit and review controlled documents as conditions and requirements changes

• Designed business processes, To-Be workflows, functional diagrams• Produced reports, documentation, research to address customer needs and pain points • Created Level 1-3 process flow mapping using MS Visio etc.• Designed reports, charts and dashboards for senior management to provide ongoing, at-a-glance summaries of various financial activities• Documented business processes and models• Illustrated processes, with cross-functional teams, to delivered improved efficiency and effectiveness• Lead meetings to present projects, training's to senior management and on-boarding employees.• Identified, analyzed and improved laboratory-wide business processes. Worked with business owners and organizational representatives to implement efficient solutions for change• Provided administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors• Illustrated flow charts and process diagrams for various business activities• Involved in all phases of the project life cycle for two major projects. Contributed to successful closure of both projects• Developed instructional materials and training documents• Responsible for performing special projects to improve process efficiency and performance • Assisted with the new business process by working closely with Finance and Business Managers.• Demonstrated appropriate understanding/working knowledge of accounting principles and internal controls, and applied them.

• Worked closely with end users to identify and document functional requirements for enhancements/upgrade IT Systems• Investigated customer pain points and partner with cross-functional teams to simplify, improve and automate existing processes that improved customer satisfaction using ServiceNow• Anticipate user’s needs in IT Services, resolving their challenges, and providing proactive solutions• Worked closely with the technical team to ensure the system solution meets the documented requirements• Collaborated effectively with project, product and program managers to ensure project deliverable's remained on track and aligned with business goals and expectations.• Completed projects timelines and communicate with management staff and clients • Applied basic management principles to tasks in order to better optimize time management and achieve goals• Built partnership and worked collaboratively with internal resources and subject matter experts • Worked closely with senior management team in reviewing potential issues affecting aging tickets and escalations• Translated research into successfully designed solutions to improve customer pain points