Vicky Hew Email & Phone Number

Kuala Lumpur, Malaysia

Managing all aspects of travel portfolio, with focus on maximizing production for existing channels, business development plan & execution, develop new distribution channels for long-terms profitable growth.• Product development and innovation, including conceptualizing new product delivery and customer acquisition mechanisms.• Conduct portfolio analysis periodically to develop customized solutions to ensure consistence performance and profitability growth.• Strong engagement with clients & agents by constantly follow up and resolved outstanding issues.• Drive business campaign to clients & agents to achieve sales target.• Conduct product training to clients, agents, branches and stakeholders.• Manage and initiate projects by communicating to all stakeholders and ensure projects are delivered within timeline.

Kuala Lumpur, Malaysia

• Responsible for smooth running in day to day operations coordination among various functional departments.• Review and update reports and assist in daily administration & operation to ensure delivery of precise reports keeping for the department. • Provide daily/ monthly/ market and sell in sell out report to the management.• Ensuring and responsible for goods inventory and accuracy and maintain timely & accurate system transactions.• Supervise and work closely with technician & admin staff in service department.• Respond to walk in customer & call queries pertaining repair.• Issuing of cash or credit invoices to customer and retailer in parts ordering or servicing.• Close monitoring of debtors ageing to ensure outstanding debts in within stipulated credit term.• Pack & distribution of products.• Submission of incentive.• Prepare memorandum & correspondence.• Submission of travel and related expenses. • Provide sales support to Senior Brand Executive.• Assist in stock proposal when needed.• Attend to sales enquiries from clients.• Follow up on purchase order.• Products delivery as and when needed.• Assist in contract and agreement preparation.• Provide assistance in new outlet setup.• Assist in merchandising and marketing event activities, advertising and marketing promotions.• Product training support.• Office & outlets upkeep & maintenance. • Sourcing & purchasing of stationary, printing material and other supplies.• Maintain a good & proper filling system.• Provide secretarial assistance to directors during visit. • Arrange flight & accommodation.• To assist in any ad-hoc assignments.

Kuala Lumpur, Malaysia

• Responsible for day to day operations of the company by providing administrative, receptionist and secretarial support. • Liaison between all departments to ensure proper communications and smooth reporting workflow.• Scheduled and greeted walk in customers, provide information and answers to customers inquiries. • Respond to incoming calls, handle office documents and parcels courier, facsimiles distribution and memos writing. • Organize the details of special events, product trainings, travel & hotel arrangement, transportation arrangement and meeting arrangement. • Created and executed numerous projects using Microsoft Office; market research charts and quarterly sales report using Excel & Power Point, to facilitate the manager for regional corporate review. • Assist in invoices verifications, updating database with monthly billing utilities, office usage summaries; telephone expenses, photocopier usages and any miscellaneous expenses. • Make several office changes, recommend service options, maintained new referral tracking system that improved working environment, identified and retrieve documents in short period; minimized cost expenses in stationeries and office supplies.• Collaborate closely with Singapore Human Resource department in employees matter; attendance marking, application forms submission and various employment tracking.• Responded to users throughout the office for technical and basic troubleshoots for computers, Microsoft office, phone systems, copiers and printers.