- Oversaw all aspects of business operations, including maintaining budgets for all departments to track spending, monitor inventory levels to ensure stock availability, and implementing cost-saving measures to maximize profits by 10% and reduce expenses by 5% in a year- Conducted the entire hiring process from generating the job posts on LinkedIn, Indeed, and JobGet and reviewing over 200 candidate applications to the collation of interview assessment forms and candidate line up-… Show more - Oversaw all aspects of business operations, including maintaining budgets for all departments to track spending, monitor inventory levels to ensure stock availability, and implementing cost-saving measures to maximize profits by 10% and reduce expenses by 5% in a year- Conducted the entire hiring process from generating the job posts on LinkedIn, Indeed, and JobGet and reviewing over 200 candidate applications to the collation of interview assessment forms and candidate line up- Facilitated seamless onboarding logistics and orientation sessions for 20+ new hires, fostering a deep understanding of company culture and policies, while simultaneously driving a comprehensive HR strategy that increased talent retention rates to 90%- Accurate preparation of weekly schedules, attendance and payroll (including overtime, salary adjustments, bonus and incentive) using Google Calendar and Microsoft Excel- Facilitated effective communication channels between management and staff to create successful employee engagement initiatives that increased morale, team cohesion, and productivity- Coordinated menu development, event timeline, created schedule and consulted with 15-30 clients monthly regarding style, décor, and event room layout for a wide range of events- Managed corporate social media accounts including Facebook, Instagram, and LinkedIn to develop marketing campaigns promoting sales and increased the client base by 10% monthly - Developed and designed email campaigns to actively and effectively engage with existing clients and potential customers- Led client development by actively responding to 200-250 inquiries monthly and meet 100% goal metrics in response time and resolution - Produced and sustained precise records and files pertaining to sales, client details, and budgets, ensuring comprehensive monitoring of business progress- Created agreement contracts and invoices to confirm the event and verify the final payments are received Show less

- Coordinated company events with the Director of Marketing, the General Administration Department, and outside vendors to accommodate 400+ attendees- Organized Board of Directors meetings with executives, employee luncheons, and team building activities to increase company morale and success- Arranged travels and accommodations such as flights, hotels, and car rentals for executive personnel and external visitors to the company site- Collaborated with the CEO to prepare expense… Show more - Coordinated company events with the Director of Marketing, the General Administration Department, and outside vendors to accommodate 400+ attendees- Organized Board of Directors meetings with executives, employee luncheons, and team building activities to increase company morale and success- Arranged travels and accommodations such as flights, hotels, and car rentals for executive personnel and external visitors to the company site- Collaborated with the CEO to prepare expense reports, daily meals, and necessary administrative needs- Maintained general files, records, and handled petty cash to increase company efficiency - Upheld company’s image and promoted marketing initiatives when answering/screening telephone calls, greeting clients and addressing questions Show less

- Achieved a high-volume workload by consulting with 50-100 customers a day regarding entertainment ticket purchases and met performance benchmarks in speed, accuracy, and volume- Provided resolutions to customers regarding ticket availability, accessing tickets, and customer account issues- Educated customers about promotions, products, and anything pertaining to better and more satisfactory service for the customer - Processed payments on behalf of customers’ account for multiple… Show more - Achieved a high-volume workload by consulting with 50-100 customers a day regarding entertainment ticket purchases and met performance benchmarks in speed, accuracy, and volume- Provided resolutions to customers regarding ticket availability, accessing tickets, and customer account issues- Educated customers about promotions, products, and anything pertaining to better and more satisfactory service for the customer - Processed payments on behalf of customers’ account for multiple vendors Show less

- Greeted and acknowledged guests and seat patrons by escorting them to the assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting- Presented menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials- Scheduled reservations, and prioritized reservations to accommodate customers- Prepared seating assignments prior to service

- Greeted customers personally and on the telephone- Offered appropriate seating arrangements- Maintained clean and organized tables and work area