Head Of Operations
CurrentLeadership Role: Head of Operations at Grouppal India Pvt Ltd, overseeing development, marketing, finance, and vendor management.Operational Efficiency: Managing multi-lingual support teams to optimize workflows and meet both short-term and long-term goals.13+ Years of Experience: Expertise in operations and customer support management, driving excellence and customer satisfaction.Data-Driven Strategy: Focus on KPIs, data analysis, and continuous process improvement to achieve operational goals.Technology & Team Focus: Passionate about leveraging technology to streamline processes and fostering high-performance teams to ensure quality service delivery.