Vicky Ingle Email & Phone Number

Sydney, New South Wales, Au

Adelaide, South Australia, Au

Sydney, New South Wales, Au

Melbourne, Vic, Au

Paris, France, Fr

• Successfully managed and led Infrastructure operations/support team to achieve desired targets and goals which include reducing incident backlogs and other tasks assigned• Installed and configured various key IT components likes Linux/Windows servers, SAN/NAS, Backup and recovery solutions, AWS/VMware virtual machines and networking rules.• Manage and undertake complex tasks and small projects to ensure successful operation and results.• Identifying new/existing technologies and automation opportunities to stabilize and enhance infrastructure for high-availability with cost effective solutions where appropriate.• Oversee overall IT infrastructure operations and monitoring to ensure efficient and smooth delivery.• Ensuring all server patching as per Info-security reports and keep the IT environment secure. • Actively participate and provide technical leadership for architecting key IT components. • Worked closely with the management team and clients for improvement areas and actively involved in team mentoring/coaching team members to align with technical architecture practice.• Working on ITSM tools like BMC Remedy, CMDB, Cherwell for ticket assignment and change control.• Provide strategic support to key stakeholders to troubleshoot and develop innovative solutions.• Assisted the team to identify and enhance the continuous business improvements/execution areas.• Worked with different team on architecting new solutions as per business needs and requirement.• Build positive relationship with key internal and external stakeholders.

Paris, France, Fr

• Efficiently managed onsite/offshore technical support team and handled customer and client escalations. Providing RCA for high priority incidents and creating proactive plans as needed.• Analyzing infrastructure trends based on reporting and assist in achieving the overall objective of robust, scalable, flexible and cost-effective solutions to customers. • Work multiple star recognition awards from the client for my exceptional delivery & management.• Administration and configuring of Backup and Recovery like EMC Networker and Netbackup.• Working closely with senior management to identify and look for improvement areas for team.• Installing, configuring IT components which include Windows, Linux, network devices and storage.• Collaborate and worked with various engineering groups to resolve critical customer problems related to performance issues and other issues that hamper customer’s productivity.• Mentored different teams for cross-skilling and maintain technical SOP documents/articles.

Navi Mumbai, Maharashtra, In

• Responsible for problem-solving and decision-making meetings. Driving technical discussions with key stakeholders which include utilizing tools like fishbone diagrams and flow charts.• Installed and configured different operating systems like Solaris, RHEL and Windows.• Coordinating and management of a wide range of internal and external stakeholders to ensure collaborative work practices, infrastructure hardening and security. Strong understanding of large-scale Infrastructure landscape.• Managed different critical applications like NAGIOS, MRTG, AAA, LDAP, RANCID.• Worked on enhancing the security of the overall IT infrastructure.

In

. Remote management and maintenance of servers which includes Linux as well as Windows servers. . Trouble shooting issues like based on Web servers (Apache, IIS), DNS, Mail Servers (Qmail , Sendmail, Exim) Firewalls (iptables, apf). Worked on different Control panels like C-panel, Hsphere, Ensim, Plesk etc.,. Working on Firewalls, apache, name servers, and Mails servers, creating scripts to monitoring the servers.. Working on Database servers like Mysql and MSSql

In

• Maintained and monitored servers located at the datacenter which includes 15+ Windows, 300+ Linux, 2 Sun Solaris servers.• Visit data centers for server maintenance and management in case of critical incidents. Monitored the production, test environments with the tools Nagios. Documenting SOP for key deliverables.• Worked efficiently on backup and recovery tools and physical tape management.

Bachelor Of Engineering (B.E.), Computer Engineering

Diploma In Computer Technologies, Computer Engineering