Vicky Dutt Email & Phone Number

As a seasoned customer service professional with over a decade of experience, I have consistently delivered exceptional results in managing corporate payment processing and resolving customer issues. My career highlights include streamlining payment order processing, reducing processing time by 20%, and increasing team efficiency by 15%.At Vodafone India Services Pvt. Ltd. – [ _VOIS] (UK Process), where I currently work as a Senior Executive, I have successfully managed credit checks, daily reports, and corporate payment processing for top clients such as NHS Group and Nestlé, processing 100+ payments per day with 99% accuracy. Additionally, I have played a key role in resolving customer issues resulting in 100 percent successful renewals, tariff changes, and restoration of suspended accounts.Prior to joining Vodafone, I served as a Senior Client Service Executive at Medusind Solutions Pvt. Ltd., where I managed online pre-authorization applications for a U.S. insurance company, processing over 1000 cases in a month with 99% accuracy. I also modernized the client service policy, leading to a 100 percent successful online account.Throughout my career, I have demonstrated a commitment to delivering exceptional customer service and improving team performance. I have achieved this by creating and enforcing quality control standards, implementing process improvements, and coordinating teamwork to meet client expectations.My experience and skills in managing corporate payment processing, resolving customer issues, and improving team performance make me an asset to any organization. I am constantly seeking new challenges and opportunities to enhance my professional growth and make a positive impact.

• 

  Gujarat University

  Second Class