Vicky Kennedy Email & Phone Number

New York, Ny, Us

I help enterprises across multiple industries educate their market at scale through customer academies, certification programs, channel partner training, and large-scale product education initiatives. We offer end-to-end professional services from program strategy development through content creation and delivery.

Leading the world's largest community of customer education, partner enablement, product training, and certification professionals - 6.1k and growing!

New York, Ny, Us

As head of the certification and assessment products, I directed product strategy, UX, engineering, GTM, assessment creation, community, andpsychometrics. - Led the product out of MVP and grew certifications awarded eight-fold in the first year - Increased throughput of certification by over 25% - Launched skill verifications and custom learning plan features to support B2B growth -Led diverse team of technical and non-technical talent, mentored and promoted directs including IC to manager

Atlanta, Georgia, Us

▪ I accelerated adoption of the Intellum SaaS product by enterprise clients and transformed the Intellum Experience, increasing Experience platform growth by 36% and value by 33% in the first year.- Founded a new team of education managers, technical writers, field enablement managers- Empowered clients such as Google, Meta, Verizon, and Spotify through strategic consulting- Pioneered the Intellum Framework, a product that unites all of an organization’s educational initiatives in one central map for alignment and data mapping▪ I was promoted to Chief Strategy Officer in March 2021 and founded the first strategy department; leading VP of people, director of education experiences, L&D manager, and head of field enablement.- Facilitated 150% employee growth in one year by launching the company’s first onboarding and field enablement functions and by executing the hiring of the first VP of people and culture

Seattle, Wa, Us

Founded the advertiser education team where I spearheaded the strategy for advertiser certification and a global education product, the Amazon Advertising learning console.- Drove revenue growth through agency and partner certification- Expanded educational reach for Amazon Advertising by 1,605% YoY using personalized content strategy- Lifted perceived value of certification product by 1621 bps and increased the number of certifications awarded by over 600% in the first year

Menlo Park, Ca, Us

• Pioneered new methods of technical documentation and training for technical employees, increasing use of internal documentation by 70%. • Developed and headed an engineering mentor program, closing the gap between engineers and non-technical staff. • Authored and facilitated a course on teaching methods for new trainers, with a 99% positive rating.

Menlo Park, Ca, Us

• Consistently one of the top closers for cases on the global team (by volume and time). • First to pivot to new product offering, and developed a training week to on-board the rest of the team. • Automated the process for data analysis toward understanding case trends and response times.• Redefined the bug escalation process and connected teams together to decrease the number of tasks and speed up bug fixes. • Project managed wiki migration and documentation.

New York, Ny, Us

Promoted November 2013 - • Managed product support team (local and remote); recruited, trained and mentored team members; developed after-hours monitoring process • Redefined product support procedures toward faster SLAs• Developed internal product support on-boarding documentation• Vetted and trained outsourced support and QA staff• Implemented an internship program to solve for 24/7 support needsFebruary - November 2013: Senior Product Support Specialist -• Responsible for managing client relations for SaaS based products: Syndicaster, ClipSyndicate, and Critical Mention, along with LiveRail ad serving• Provided client product training via webinars, documentation and eLearning

• Managed 5 programs, 20+ faculty, 400+ students • Project Leader: “3/6/9” - a student assessment procedure to improve persistence and success• Project Leader: Animation Curriculum - redesigned and implemented new curriculum toward improving job placement rates• Improved procedure for faculty and course scheduling, scheduled all courses in 4 programs• Aligned program outcomes with the college’s mission statement and strategic plan• Improved portfolio standards for graduating students

Master Of Business Administration - Mba, Business Administration, Management And Operations

Educational/Instructional Media Design

Master Of Fine Arts - Mfa, Computer Animation

Bachelor Of Science - Bs, Media Arts And Animation