Victoria Linder Email & Phone Number

Omaha Metropolitan Area

Omaha, Nebraska, United States

• Along with three team members, implemented a new Learning Management System (LMS) for the entire company and revamped the Sales Team's previously outsourced online learning curriculum and instructional materials.
• Facilitated 15 professional development roundtable sessions, enhancing learning engagement and effectiveness. (2023)
• Played a pivotal role in onboarding over 80 new Compliance team members via virtual training and coaching. (Sep 2021 - Dec 2023)
• Developed job aids, interactive e-learning courses, learning activities, and gamified experiences for adult learners, leveraging tools like Articulate Storyline/Rise, Vyond, Camtasia, Canva, and Microsoft Office to.
• Conducted needs assessments with SMEs to define learning objectives and develop courses, ensuring learner-centered outcomes aligned with business goals.
• Facilitated interactive new hire training and training refreshers for the entire Compliance team and basic Compliance training for new Sales team members.

Omaha, Nebraska

• Ran the largest desk in the Nursing division, consistently managing compliance for over 100+ traveling medical staff while also serving as a key resource and backup for the Team Lead, assisting with training and taking.
• Active member of: - Review Board (Jan 2021 – Sep 2021) - Compliance Process Improvement Team (Aug 2020 – Sep 2021)

Omaha, Nebraska

• Promoted to running the largest desk in the Nursing Division after 10 months of successfully running a desk in the Long-Term Care Division.
• Facilitated the compliance credentialing process for traveling medical staff, working closely with travelers, clients, and the Sales Team to establish seamless operation and adherence to Fusion, state, and the Joint.
• Provided excellent communication and service to stakeholders, ensuring compliance and efficient onboarding of all travelers.

Omaha, Nebraska

• Demonstrated strong management skills by overseeing the reception staff's screening, interviewing, training, and supervision.
• Managed weekly financial auditing tasks, confirming all receipts were accurately recorded, and payables were appropriately allocated to accounts, including salon operations and individual service providers.
• Conducted thorough reviews of product invoices, facilitated the check-in of incoming products, and updated product pricing to reflect inventory and market changes, contributing to the salon's financial accuracy and.

Omaha, Nebraska, United States

• Delivered exceptional customer service in a high-volume, upscale salon environment, managing multi-line phone, check-ins, and scheduling appointments with efficiency and a welcoming demeanor.
• Handled financial transactions, including collecting payments, making change, and accurately entering charge and payment information.

Omaha, Nebraska

• Led the quality assurance and design of custom surveys across five product lines, confirming compliance with regulatory standards.
• Team Lead on developing process and improvement standards and recommendations for new surveys and survey change requests via Salesforce and other communication platforms.
• Updated and maintained the company's survey and question database, ensuring alignment with industry standards and enhancing the reliability and effectiveness of survey instruments.
• Wrote basic script automation to streamline each survey and improve efficiency.

Omaha, Nebraska

• Supported the update and customization of surveys to meet client-specific needs, enhancing the relevance and effectiveness of research tools.
• Managed the initial setup and design for surveys across two product lines, laying the foundation for comprehensive market and client insights.
• Conducted audits of survey hospital lists to ensure accuracy and compliance with the American Hospital Association Directory, maintaining high data integrity standards.

Omaha, Nebraska

• Consulted with customers to determine objectives and requirements for events and then developed agendas, budgets, and services according to those objectives and requirements.
• Coordinated event services, such as accommodations, transportation, catering, audiovisual equipment, signage, event security, etc.
• Provided administrative assistance to the Sales and Catering Directors and Managers in the day-to-day operations of the office (answering client questions, entering bookings, creating Banquet Event Orders, putting.
• Property Administrator of Delphi Sales and Catering System.
• With staffing changes and the economic downturn, Management reviewed skills and determined that qualifications were more than sufficient to manage administrative responsibilities previously handled by two assistants.