Vicky Nguyen Email and Phone Number

During the span of 3 months, I have had the chance to:• Enhance internal workflows by thoroughly analysing existing processes, identifying bottlenecks, and implementing standardised practices.• Leverage PowerAutomate to automate several manual tasks, which resulted in increased efficiency and reduced operational overhead. • Providecomprehensive support to program managers by promptly addressing their needs and troubleshooting issues, ensuring smooth daily operations and uninterrupted program delivery. • Develop a SharePoint site designed to serve as a central information hub for program participants, involving requirements collection from program managers, conducting iterative design and testing phases, and hosting workshops to gather user acceptance feedback.

• Led and managed digital marketing projects from initiation to completion, ensuring timely delivery and meeting client objectives.• Coordinated with cross-functional teams, including marketing strategists, designers, content creators, and developers, to execute digital marketing campaigns effectively.• Developed and maintained project plans, timelines, and budgets, ensuring adherence to project scope and client requirements.• Monitored and analysed campaign performance metrics (KPIs), generating reports to evaluate the effectiveness of marketing initiatives and recommend optimizations.• Acted as the primary point of contact for clients, fostered client relationships, provided regular project updates, addressed concerns, and managed expectations.

- Manage company's social media and prepare content for different channels- Coordinate webinars and company's online events- Manage accounts and assist in different projects

• Collaborate with cross-functional teams, including product managers, data scientists, and marketers, to conceptualise and enhance the company’s bespoke AI solutions• Build the process of training a custom document AI model and enhance the application user interface by conducting tests and identifying bugs • Devise a go-to-market marketing strategy for an AI-powered document comparison tool by conducting market research, positioning products, identifying channel distribution, and creating a content strategy

- Worked with Senior Associates to propose a reopening strategy post-COVID-19 for a public sector Client- Conducted a strategy review for a leading renewable energy corporation in Vietnam by interviewing industry experts, researching and analysing macroeconomics and industry trends, assessing current strategy’s efficiency and recommending new strategy models

- Worked as an Event Coordinator to organise workshops to develop soft-skills for Vietnamese youths.- Attended weekly online meetings and organised six workshops each year during the summer.- Reached out and invited over 60 guest speakers to deliver speeches in the workshop.

- Developed Friso Gold Pro page on Friso Vietnam website by analysing performance reports, monitoring users’ digital behaviours, proposing strategies to solve users’ pain points, communicating with regional team in Singapore and collaborating with designers and developers, leading to a well-functioned website for new product launch - Optimised Friso Vietnam website by analysing current UX/UI performance, researching and delivering key competitive insights, collaborating with Regional team in Singapore to increase website traffics- Shadowed Yomost's Operation and contributed in working sessions with brand team and external agencies

- Attended meetings with sponsors and negotiated with them to raise fund for the organisations- Communicated with sponsors and other organisations to develop relationships between IVSUM and other clubs- Worked in a team and held weekly meetings to plan out strategies and update on the progress- Helped Event Coordinators to organise events- Coordinated offline events due to COVID19 situation