Vicky Riches Email & Phone Number

Watton, England, United Kingdom

• Culture, Welfare and Skills of 70 permanent members of staff• Created and maintained HR system including starters, leavers, exit interviews, paperwork trails, contracts, discipline, holiday, sickness, absence, reference requests, staff handbooks, Right to Work, Brexit compliance, contractual variations etc and full IT file directory set up for all staff as previously limited electronic records for HR• Culture, Appraisals, welfare and staff benefit development from PDP’s to appraisals… Show more • Culture, Welfare and Skills of 70 permanent members of staff• Created and maintained HR system including starters, leavers, exit interviews, paperwork trails, contracts, discipline, holiday, sickness, absence, reference requests, staff handbooks, Right to Work, Brexit compliance, contractual variations etc and full IT file directory set up for all staff as previously limited electronic records for HR• Culture, Appraisals, welfare and staff benefit development from PDP’s to appraisals and beyond• Confidential administration of cradle to grave redundancy process from initial announcement, consultations, matrices etc and through to redundancies and payments• Onboarding, buddy systems and full induction process initiated for new staff• Sourced and generated training opportunities for all staff with external govt funded company ‘Steadfast’ from Excel, Word, PowerPoint, Customer Service to ILM courses• Researched and set up a ‘managed office’ in Europe to help with Brexit export/import difficulties. Project involved working with notaries in UK and Europe and collation of documentation including some being apostilled• Administration of company healthcare for all employees • Instigated and managed integrated ‘one point of contact’ payroll system with external Accountants to eliminate time wasted and ensure minimal errors • Created full HR Furlough protocol and procedure process and onboarded those on furlough as well as managing through for HMRC compliance and reporting• Leadership in Covid procedures/processes including helping write Covid policies, holidays, return to work, Antigen testing and overall site safety and compliance• Initiated and gained approval for Kickstart grant• Initiated and gained approval of local authority grant for new business development Show less

Ip27 0Nz

** Company went into administration in June 2020 with 97 employees being immediately made redundant**• Promotion within company to take on full responsibility for HR, people, culture and welfare• Experienced with legal processes, performance management, consultations and restructuring processes, redundancies, disciplinaries, TUPE, investigatory meetings, dismissals, contract changes, furlough laws and rules, holiday, sickness and maternity/paternity guidelines and other ad hoc HR… Show more ** Company went into administration in June 2020 with 97 employees being immediately made redundant**• Promotion within company to take on full responsibility for HR, people, culture and welfare• Experienced with legal processes, performance management, consultations and restructuring processes, redundancies, disciplinaries, TUPE, investigatory meetings, dismissals, contract changes, furlough laws and rules, holiday, sickness and maternity/paternity guidelines and other ad hoc HR Management skills• Introduced “banked hours” policy as contractual variation for staff• Advertising and recruiting for new and existing positions within the growing company structure. • Working with external agencies on temporary staffing requirements long term as well as for help on infill of positions on an ad hoc basis• Involved in disciplinaries, grievances and investigatory of various staffing issues including racial discrimination and sexual harassment claims• Staff welfare and management including instigation of risk assessments and welfare meetings• Overseeing holiday, sickness and absence management including back to work interviews and planning• Performance management of staff including probation reviews, annual reviews and staff performance• Full portfolio of templates for all HR and staff issues as well as contracts and review management Show less

Brandon, Suffolk

• Full Executive PA, Office Manager, HR Assistant and Secretarial skills • Comprehensive IT skills including all Microsoft and more bespoke packages/programmes• Exceptionally high organisation skills; managing multiple tasks or projects effectively and comfortable working in fast paced and high energy environment or with very last-minute requests• Full understand of Health and Safety and IOSH processes as well as Dangerous Goods Handling for Best Practise within a business or… Show more • Full Executive PA, Office Manager, HR Assistant and Secretarial skills • Comprehensive IT skills including all Microsoft and more bespoke packages/programmes• Exceptionally high organisation skills; managing multiple tasks or projects effectively and comfortable working in fast paced and high energy environment or with very last-minute requests• Full understand of Health and Safety and IOSH processes as well as Dangerous Goods Handling for Best Practise within a business or organisation• Client relationship management, developing and maintaining ongoing professional bonds• Aptitude for understanding new concepts quickly, adapting to new industry sectors with ease• Superb telephone manner and customer relation management• Identifying opportunities for process and service level improvement and helping to implement• Fully comfortable with business development and strong operational diversification knowledgeTECHNICAL SKILLS• MS Office (Full Suite including Word, Excel, PowerPoint) and 70 WPM Typing speed• Outlook and Calendar/Email full experience• IOSH Managing Safely Best Practise• Dangerous Goods Handling • WordPress Website Creation, CMS, Social Media, SEO and Google Analytics• Working knowledge of Sage Show less

PRESTIGE AU PAIRS LTD - www.prestigeaupair.co.uk• Role requiring multiple disciplines such as administration, HR, financial, sales, operational and marketing as well as undertaking all administrative requirements including the creation and development of quality processes and all ad hoc general administration duties• Ensuring Data Protection Act, ICO, legal and insurance compliance within all operating procedures• Overseeing budgets, profit and loss, cashflow management, ledgers… Show more PRESTIGE AU PAIRS LTD - www.prestigeaupair.co.uk• Role requiring multiple disciplines such as administration, HR, financial, sales, operational and marketing as well as undertaking all administrative requirements including the creation and development of quality processes and all ad hoc general administration duties• Ensuring Data Protection Act, ICO, legal and insurance compliance within all operating procedures• Overseeing budgets, profit and loss, cashflow management, ledgers, invoicing, credit control and banking• Working with clients on their projects including placement management• Research and reporting responsibility including market research, client demographics and competitor analysis• Liaising with solicitors and accountants to ensure business legalities and financial responsibility met including any changes in regulatory legislation. Further studying immigration laws as necessary• Project managed and gained successful inclusion into BAPAA (British Au Pairs Agencies Association) within a year (the normal requirement being 2 years of trading prior to acceptance), subsequently being voted onto the Executive Committee in 2011 and going on to represent the association and the industry through speaking engagements, both via radio and at a range of events• Helping design and build new WordPress BAPAA Website, further online work included designing and constructing content for a website, registering domains and sourcing a hosting solution• Identifying European partner-agencies for UK inbound and outbound Au Pair placements• Self-generated PR and advertising small scale, utilising social media channels, SEO and Social Media presence to bring results as well as attending exhibitions including Ideal Home Show in London• Building client base from zero to strong Show less

Norwich