Vicky Sharma Email & Phone Number

A seasoned Product Support Manager with over 12 years of experience in product support, incident management, and customer experience. Based in Bengaluru, India, I am proficient in various technologies, including Atlassian applications, Salesforce CRM, Oracle, SAP ECC, SQL, and Windows Servers. I have demonstrated strong leadership skills throughout my career by effectively managing teams to deliver exceptional support services. Currently, I lead a global team at SmartBear, collaborating with various functional teams to enhance processes and tools, ensuring high-velocity customer support and satisfaction. My expertise is further highlighted by my ability to cultivate a culture of continuous self-evaluation and innovation, driving improvement in product support processes. I hold certifications in Microsoft Certified Azure Fundamentals and ITIL Foundation, and my passion for ensuring customer satisfaction is evident in my consistent efforts to optimize and innovate support services.

Listed skills include Microsoft Excel, C, Microsoft Office, Wms, and 5 others.