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@socialsecuritysolutions.com
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Vicky Watson is listed as Client Engagement Specialist at Examinetics based in Overland Park, Kansas, United States. AeroLeads shows a work email signal at socialsecuritysolutions.com and a matched LinkedIn profile for Vicky Watson.
Vicky Watson previously worked as Client Engagement at Examinetics and Client Services at Social Security Solutions. Vicky Watson holds Spanish Literature from Rutgers University - Newark.
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I provide Social Security Expertise to the Financial Industry. My joy and passion comes from helping and educating others on the optimal time to take their social security benefits. My duties also include serving as a retention expert for user accounts, helping them select the appropriate level of service based on their business needs. I am responsible for customer setup. onboarding and the daily consulting of customer client cases. I work with financial advisors, providing technical training on social security software, conduct new feature testing as well as track issues and serve as a liaison between development and the end user to resolve and enhance the customer experience. I also advise the general public, making my clients feel comfortable with the process of claiming their benefits and provide them clear direction in which to do so.
Listed skills include Start Up Operations, Entrepreneur, Community Building, Diversity, and 22 others.
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Overland Park, KS
Partnering with clients to ensure an optimal experience for on-site medical compliance testing. Supporting internal operations, medical and data processing teams to deliver industry leading client experience, while driving high satisfaction and customer retention rates.Routinely work with external clients to onboard customers, provide product information.
Responsible for servicing multiple enterprise accounts for financial services software company including account setup, onboarding, and client support. Serve as retention specialist for single-user accounts. Manage all billing for software purchases and renewals. Provide expert assistance and problem solving on Social Security client cases. Expert in.
Created and executed on concept for non-profit organization focused on services, programs and resources for technology professional job seekers for whom assistance was unavailable. Created educational opportunities, networking events, career fairs, and “hands-on” opportunities to showcase talent. Partnered with recruiters, industry leaders, KansasWorks.
Directed the testing status of multiple corporate releases by reporting and tracking the system test phase of code impacted applications. Managed project milestone, executed schedule, and communicated impacts/risks to appropriate parties. Publicized testing deliverables, best practices and provided process training to Development and System Test teams.
Responsible for the planning, writing and executing of end-to-end test cases for cable related applications. Performed product testing, communicated status and ensured all deliverables were completed on time. Delivered quality testing and minimized defects found in production.
Managed build out of new development and technology through coordination of Fast Track projects for Prepaid Card/Interactive Toll Free division. Monitored Fast Track project life cycle deadlines and communicated level of impact to front and back office testing groups. Subject matter expert for Prepaid Card applications.
Account support representative for Prepaid Card division. Responsible for managing retail accounts for College and Hispanic card markets. As subject matter expert, performed account creation, order fulfillment, point of purchase distribution, issue resolution and user acceptance testing (UAT) for new system enhancements.
Contacted customers for verification of sales orders. Liaison for Telemarketing centers to resolve special request issues. Examined Hispanic marketing materials for language consistencies ensuring successful roll-out. Frequently trained and supervised verification representatives.
Tailored long distance plans for business customers.Achieved and exceeded sales goals – averaged 150% of sales plan.
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Vicky Watson is listed as Client Engagement Specialist at Examinetics.
AeroLeads has found 1 work email signal at @socialsecuritysolutions.com for Vicky Watson.
Vicky Watson is based in Overland Park, Kansas, United States.
Vicky Watson has worked for Examinetics, Social Security Solutions, Social Security Solutions, Inc., New Landings, and Sprint Nextel.
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Vicky Watson holds Spanish Literature from Rutgers University - Newark.
Vicky Watson is listed with skills including Start Up Operations, Entrepreneur, Community Building, Diversity, Strategic Planning, Process Improvement, Project Execution, and Quality Assurance.
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