Vicky Chen, Csm Email & Phone Number

New York, NY, US

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

• Point person between business stakeholders, product owners, business analysts, along with development managers to develop project scope, resource capacity and allocation
• Coordinate internal resources and third party/vendors for the execution of projects ensuring that they are delivered on time and within both scope and budget
• Develop communications that illustrate project roadmap and pipeline progress in coordination with stakeholders and delivery teams
• Develop and roll out delivery and communication processes across matrixed, geographically distributed organizations that mix traditional and agile development methodologies
• Plans and analyses resources and operational capacity across multiple projects and manages any challenges/impediments
• Simplify and present complex project concepts and updates from project team members to senior executives and stakeholders

Elmsford, NY

• Present quarterly overseas vendors’ quality assurance performance statistics to senior management to maximize sales and revenue
• Evaluate packaging mechanicals and review revisions to ensure compliance with US federal and state laws as well as Canadian and European requirements to maintain product safety
• Maintain factory information and work in accordance with vendors to ensure all licensed items are manufactured at certified factories
• Ensure timely responses in daily communications and participate in skills training & development with teams in Asia and Europe to organize and efficiently manage our products in terms of quality assurance, product.
• Analyze and research product safety information & quality requirements in support of internal clients to prevent shipment delays for the United States, Europe, and Asia
• Coordinate and contribute in product line review sessions to determine compliant test protocols, utilize BPCS to enhance our products, and provide new ways for vendors to comply with our company requirements

Elmsford, NY

• Assisted in processing test reports for third party labs, organizing results and documenting solutions to provide product assistance to consumers assuring them the safety and usage of our products
• Maintained SharePoint, excel spreadsheets, and collaborate with global team to schedule, initiate, and report testing & inspection activities to our licensors including but not limited to: Disney, Hasbro, Mattel.
• Managed and executed daily reviews of on hold stock that go through the warehouse to research and resolve the issues
• Communicated with our team members in Asia in regards to in transit items that are missing test results to prevent any delays of shipment to Party City stores when they arrive at the warehouse.

New York, NY

• Distributed vendor, expenses, and employee checks in a timely and accurate manner to avoid any late payments and maintain a good financial reputation
• Developed a clear and concise system to manage company budget to ensure invoices are paid on time and not accrue unnecessary fees
• Managed daily updates and transactions on all the accounts and prepared monthly sales data to monitor company performance and sales trends
• Provided stellar customer service related to product information, payments, and other inquiries
• Used RightClick to input merchandise descriptions and pricings, check status, and create order forms to maintain a quick and efficient way to support colleagues
• Prepared merchandises for shipment to customers and vendors via FedEx/UPS/ParcelPro, etc in a timely manner.