Vicky Wilson Email & Phone Number

• Successfully led a team of six Client Services Professionals, providing guidance and support and collaborating closely with the Operations team to enhance operational processes.• Engaged with BMS Talent Acquisition team to review hiring needs and strategize recruitment efforts, improving efficiency and effectiveness.• Managed day-to-day tasks, requisition load, and expectations of the CSPs, fostering a high-performance culture and ensuring timely delivery of services, while meeting SLA’s.• Implemented regular requisition tracking and accountability measures, increasing transparency and accountability within the team.• Conducted market research analysis on job titles and descriptions, providing valuable insights for talent acquisition strategies and resource allocation.• Identified process improvement opportunities and implemented solutions, streamlining workflows and enhancing operational efficiency.• Conducted audits, working closely with the Operations team to maintain quality.• Provided training and resources to CSPs, ensuring they possess the necessary skills and knowledge to excel in their roles.• Assisted with updating Standard Operating Procedures (SOPs) and played a key role in Quarterly Business Reviews (QBRs), contributing to continuous improvement and business success.

• Liaison between BMS and vendors, ensuring alignment with project objectives and efficient delivery of services.• Supported day-to-day operations of the contingent labor program, ensuring compliance with contractual requirements and client expectations, consistently meeting required SLA’s.• Developed and maintained positive relationships with internal and external stakeholders, fostering collaboration and partnership.• Executed processes to onboard and offboard contingent resources, ensuring a smooth transition and compliance with relevant policies and regulations.• Identified and implemented process improvements, resulting in efficiency and cost savings.• Provided user training to BMS managers and external vendors, ensuring optimal utilization of systems and resources.

Tempe, Az

• Managed full cycle recruiting from entry-level to senior management roles in manufacturing, R&D, engineering, finance, Quality, and Customer Service, resulting in successful talent acquisition and retention, while meeting required SLAs.• Established and maintained relationships with hiring managers to understand their hiring needs and provide tailored recruitment solutions.• Utilized web-based applicant tracking systems to identify and build a talent pipeline, resulting in improved recruitment efficiency and effectiveness.• Collaborated with HR Business Partners to plan and forecast hiring needs, contributing to strategic workforce planning initiatives.• Developed hiring strategies and employment branding initiatives to attract top talent and enhance the employer brand.• Provided input for the design and implementation of sourcing strategies, optimizing recruitment outcomes.

Tempe, Az

• Executed full-cycle recruiting for management and non-management roles in a high-volume, fast-paced call center environment, resulting in successful talent acquisition and retention.• Utilized web-based applicant tracking systems to proactively identify and build a talent pipeline, ensuring timely and effective recruitment processes.• Managed new hire onboarding, new hire orientation, and employee engagement initiatives, fostering a positive employee experience.• Collaborated with Divisional Presidents, VPs, Site Directors, and Managers to understand current hiring needs and develop recruitment strategies aligned with organizational objectives.• Cultivated partnerships with staffing agencies to leverage external resources for filling open positions, optimizing recruitment outcomes.• Engaged with passive candidates and networked with industry professionals to enhance employer branding initiatives and attract top talent.• Partnered with the Training Manager to facilitate the development of new hires and identify ongoing training opportunities, ensuring continuous improvement and skill enhancement.

• Managed day-to-day operations of the contingent labor program, ensuring seamless coordination and fulfillment of requirements by external vendors.• Collaborated with hiring managers and vendors to effectively meet hiring needs, facilitating a smooth recruitment process and timely resource allocation.• Developed and maintained productive relationships with internal and external stakeholders, fostering collaboration and partnership.• Executed processes to onboard and offboard contingent resources, ensuring compliance with company policies and regulatory requirements.• Identified and implemented process improvements, resulting in enhanced efficiency, cost savings, and streamlined operations.• Conducted detailed investigations into complex employee issues, recommending solutions aligned with the company's core values and regulatory requirements.