Technical support related to computer systems, hardware, and softwareInstallation and setup of the new workplaces including software installationDeployment and maintenance of the peripherial devices (printers, network scanners)Asset accounting and management using Oracle Enterprise Business SuitePerform computer hardware and software upgrades as requiredSetting up and configuring videoconference devicesCompleting tasks in line with SLA timeMonitor for tickets… Show more Technical support related to computer systems, hardware, and softwareInstallation and setup of the new workplaces including software installationDeployment and maintenance of the peripherial devices (printers, network scanners)Asset accounting and management using Oracle Enterprise Business SuitePerform computer hardware and software upgrades as requiredSetting up and configuring videoconference devicesCompleting tasks in line with SLA timeMonitor for tickets assigned to the queue (otrs, jira) and process first-in first-out based on priorityPerforming various client-side troubleshooting:- network connectivity issues (performing the analysis of radius and dhcp logs);- domain trust-related problems (both on Windows and Mac);- resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;- provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Show less

Managing and maintaining corporate web- and mail- servers (both Linux and Windows based), operating Cisco network devices (Catalyst 2960); administering AD/DNS;performing Oracle database backup and recovery;Performed server/network equipment installations, configurations, backups, upgrades, repairs, documentation, and maintenance.