Skup is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales.My main duties:- Manage Skup Customer Service Team to ensure customer's satisfaction- Review answers and development updates in Slack and Zendesk from agents and engineers, urgent tickets, new bug fixes, apps updates- Check payments over Stripe/PayPal and handle disputes; find win-win ways to solve disputes- Review conversations from intercom to make sure everything was handled and the customers are happy- Keep the team focused and determinate them to understand our goals as Satisfaction Score (over 96%) and response time (under 5 min)- Stay up to date and train the team- Create SOP's to ensure everything is handled- Find the best coaches and titles for our platform to ensure we keep our customer up to date- The most important duty is to make sure our customers are happy with our services/products - in the end their success make our days

Drip University offers the newest things on SEO trough live webinars. I worked with the best SEO speakers like Wyatt Jozwowski, Gregory Ortiz, Lior Ohayon, James UpJohn and with a great Support Team.Man Duties:- Managing Customer Service Team- Scheduling next webinars- using WordPress- using Wistia- using Demio

Drip Core is the complete SEO course that teach customers how SEO works, inside Drip Core you will find more than 15 different in-depth A-Z action maps, Monthly coaching sessions, live Q&A and Case Studies.My main duties:- Coordination, training, supporting and evaluating work and Customers Satisfaction.- Recruiting new employees for positions within the department.- Ensuring to achieve the department week/month goal.- Keeping the response time for customers requests trough tickets at 5 min.- Seter objectives, creating development plans, monitoring department activity.- Analysis reports daily, weekly, monthly and optimize business proposal department.- worked with WordPress- using ZenDesk- familiar with InfusionSoft- scheduling webinars inside GoToWebinar and Demio- using Wistia- Managing Customer Service Team and Support Team- scheduling emails- working with Demio- working with Wyatt Jozwowski himself

Main duties- working with Internet Connection issues- support on different OS platforms: Windows/Linux/MacOS- working on emails issues- cold calling- TCP/IP; POP3; IMAP; port forwarding; PPPOE; LAN; VLAN; Dynamic DNS; registrar; hosting; cloud ...

Cloud PBN is a SEO Software Optimizes, Controls, and Manages Private Blog Networks… AutomaticallyMain Duties:- Managing Support Team- working with PBN's- using best SEO tools- posting WP posts on automation

The Drip Plus Manager is a flagship software; it allows you to build, control, optimize, manage, and retrieve data on your private blog network from one central location. Main Duties- using WordPress- working with PBN's- Managing Customer Service Team- using WP plugins including our own- using InfusionSoft

SerpSuite is the world's first intelligent rank tracker. Easily track your rankings across various search engines with a few clicks from one simple dashboard. Main Duties:- Managing Customer Service Team- using Intercom- working with Stripe- keyword research; keyword tracking; Google Analytics ...

The First Scraper Without BoundariesParrot Loop projects run on autopilot and allow you scrape millions of domains while you sit back with your feet up.Main Duties:- Managing Support Team- white SEO skills- using PBN's- building Authority Site from Scratch- creating a brand- using Google Analytics, Keyword Planner, etc.

DripWay is an automated PBN domain marketplace. Millions of domains are scraped, filtered, and then sorted in an easy-to-access marketplace that you can enjoy for free.Main duties:- using internal ticketing system- Managing Customer Service Team and Support Team- checking domains- looking for PBN's- using Majestic/Ahrefs/Wayback machine